Description
Job Title: Bilingual Technical Customer Support Representative (HVAC/Plumbing)
Location: Cambridge, ON (On-site)
Job Type: Permanent, Full-Time
Hours: Monday to Friday, 8:30 AM – 4:30 PM (5 days in office)
Stat Holidays: Required to work on a rotating schedule
Kelly Services is proud to be recruiting for a permanent full-timeBilingual (French/English) Technical Customer Service Representative for our client, a prominent and reputable company in the water treatment industry, located in Cambridge, ON.
Main Responsibilities Include:
- Handling inbound inquiries from customers via phone, chat, email, and walk-in.
- Assisting with product selection, order placement, pricing, and delivery options.
- Providing technical information and support on product lines.
- Maintaining detailed and accurate records of customer interactions and transactions.
- Collaborating with Regional Sales Managers and internal departments to resolve issues and meet customer needs.
What You Bring:
- Fluency in both French and English (spoken and written) – is required.
- 1–2 years of experience in a call centre or customer service role; experience in wholesale or retail plumbing is preferred.
- Mechanical aptitude or familiarity with HVAC and plumbing industry is required.
- Strong computer literacy and comfort with various platforms; ERP software experience is a plus.
- Proficiency in Microsoft Office, especially Excel.
- Excellent verbal and written communication skills.
- High attention to detail and strong data entry skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Positive attitude and a strong team player mindset.
What's in It for You:
- Competitive pay rate $26.00-$28.00/hour
- Comprehensive benefits package including Health & Dental (cost-shared)
- RRSP matching program
- Paid vacation and personal days
- Short-Term and Long-Term Disability Insurance
- Life Insurance & AD&D, with optional coverage for you and your family
- Opportunities for professional development and advancement
Why Kelly®?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
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