Customer Advocate ll - Healthcare Job Listing at Kelly Services in Oklahoma City, OK (Job ID 10118950)

Description

What's next for you?
 
This great job.
Finding a job that fits your lifestyle isn't always easy. That's where Kelly® Professional & Industrial comes in.

Are you a detail-oriented professional with a background in healthcare customer service? We are looking for a Customer Advocate II to join our team in Oklahoma City, OK.

Snapshot:

Location: Oklahoma City, OK (Initial Onsite / Hybrid Transition - see details below) 
Pay Rate: $20.00 per hour 
Hours: M-F 8am - 5pm  Role Overview In this role, you will be responsible for researching and responding to complex inquiries via phone and written correspondence. You will serve as a vital link between our organization and healthcare providers, ensuring all interactions are handled with accuracy and professionalism. Key Responsibilities

• Research and resolve telephone and written inquiries promptly and objectively.
• Conduct proactive provider outreach to gather necessary information.
• Perform remote retrieval of medical records.
• Maintain accurate data entry and documentation within the Microsoft Office suite.
• Make independent decisions to resolve questions and concerns quickly.

Required Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum of 1 year of customer service experience within a healthcare or health insurance environment.
• Technical Skills: Proficiency in Microsoft Office Suite and strong data entry/typing skills.
• Communication: Exceptional verbal and written communication skills.
• Attributes: Analytical mindset, highly organized, and detail-oriented.

Preferred Qualifications

• Experience working directly with healthcare providers.
• 6 months of data entry experience in a formal office environment.
• Foundational knowledge of medical terminology and human anatomy.

Work Environment & Equipment Requirements This position begins onsite in Oklahoma City with the opportunity to transition to a hybrid schedule at the discretion of business leadership. To qualify for work-from-home, candidates must have a dedicated home office setup including:

• Two (2) monitors (if using a desktop computer).
• One (1) external monitor (if using a laptop).
• Candidates without this equipment will remain fully onsite.

What happens next?

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work.  
If qualified and interested, apply to be a Customer Advocate ll today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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