Customer Service/Call Center Rep Job Listing at Kelly Services in Farmington Hills, MI (Job ID US3564225_BH9835545)

Description

We're Hiring: Contract Treasury Management Customer Service Representative

Location: Farmington Hills, MI
Contract assignment for about 3-6months
Pay Rate: $20.19/hr
Schedule: Full-time | Shifts: 9am–6pm or 10am–7pm About the Role
Kelly is seeking a Customer Service Representative, you'll be the first point of contact for over 12,000 corporate and international clients, providing expert-level support on a wide range of Treasury Management products and services. You'll manage high-volume inbound calls daily and resolve complex issues involving ACH payments, wire transfers, file uploads, troubleshooting system, and more.
This is not your typical call center role — it's a critical, high-impact position that requires sharp technical skills, exceptional communication, and the ability to work independently with speed and accuracy. Responsibilities

• Respond to customer inquiries via phone, email, and fax, supporting internal departments and external corporate clients.
• Handle inquiries from a national and global client base (including Canada, Mexico, Asia).
• Provide troubleshooting and support for sophisticated TM platforms, including Business Connect, TMC Web, mainframe/internet transmissions, and software/hardware systems.
• Use 20+ internal systems (e.g., Hogan, PEP+, TMCC, Intellect, ARP, EDI, ECIS, Account Analysis) to research and resolve issues.
• Deliver basic product training and respond to “how-to” questions for TM services.
• Recognize and escalate potential fraud risks or suspicious activity, following manual authentication procedures.
• Contribute revenue through qualified product referrals and upselling opportunities.
• Independently resolve complex customer issues with a focus on quality, compliance, and service-level metrics.
• Participate in projects such as outbound campaigns, system migrations, and general ledger account balancing.
• Maintain documentation and assist in updating procedures and process guides.

What You Bring

• High School Diploma or GED (Required)
• Minimum 4 years of customer service experience
• 3+ years in a call center, help desk, or financial services environment — 2025 experience required
• Proven technical troubleshooting skills with TM tools and platforms
• Excellent written and verbal communication
• Proficiency in Microsoft Outlook, data entry, and online research
• Able to manage multiple tasks in a high-pressure environment
• Passion for problem-solving and customer-centric thinking

Ideal Competencies

• Functional, analytical, and technical skills
• Ability to learn new systems quickly
• A drive for results and attention to detail
• Strong listening and interpersonal communication
• Integrity and sound judgment when handling confidential data

Working Conditions

• High-volume call environment (8-hour shifts)
• Long periods of sitting and using a headset
• Fast paced with constant multi-tasking and prioritization

Why Join Us?

• Support essential national and international banking operations
• Gain hands-on experience with industry-leading tools and processes
• Work with a collaborative, mission-driven team
• Build a future in financial services and Treasury Management

Email your resume to Daisy at daid740@kellyservices.com or call 562-471-7322 today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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