Kelly Services Job - 49664898 | CareerArc
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Company: Kelly Services
Location: Timmonsville, SC
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Customer Service Case Administrator to work at Honda in Timmonsville, SC. Sound good? Take a closer look below. We're here to help you find something great that works for you—so you won't miss a moment of what really matters in your life.

Shift: Monday-Friday 8am-5pm
 

This position is ON SITE in Timmonsville, SC

You MUST have Powersports related systems knowledge


Pay: $21/hr
Why you should apply to be a Customer Service Case Administrator:

Monday-Friday work schedule
Competitive pay range
Positive, supportive, win-together workplace culture
Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

This is a dynamic role focused on providing top-tier customer support. This role will be responsible for conducting in-depth research, evaluation, and timely resolution of product related cases. This role possesses a strong commitment to customer satisfaction, demonstrating an ability to build trust and long-term relationships with customers.


Roles and Responsibilities:
• Prioritize customer inquiries and solutions through efficient time management and focused attention.
• Assess brand loyalty with an emphasis on achieving total customer satisfaction.
• Inform customers of Honda's stance, ensuring it's supported by facts and comprehensive data from relevant parties.
• Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent.
• Evaluate requests for customer goodwill individually, ensuring a personalized approach

Daily Tasks:
Review, research, assess, manage and resolve product-related cases in a timely and efficient
manner
• Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
• Provide customers with Honda's position based on facts and gathered information from all involved parties
• Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.
• Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements
• Assist in evaluating the analysis of reports.


Top 3 Required Skills:
1.Excellent communication (verbal and written) skills
2.Powersports related systems knowledge (warranty, product, field and dealer operations)
3.Proficient in computer systems, Interactive Network (iN), Salesforce (CRRS), CICS and Microsoft Applications (Word, Excel, PowerPoint)

Desired Skills: 
•    Powersports technical/mechanical aptitude is a plus
•    Knowledge of dealer sales and service operations

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!

#CB #1



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.


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