Customer Service Reprensentative Job Listing at Kelly Services in Rochester, NY (Job ID US3552051_BH9788142)

Description

Kelly Services, in collaboration with a leading company in the distribution sector, is seeking a Customer Service Representative in Rochester, NY . This is a direct hire opportunity, meaning you will be hired permanently with our client and offered their benefit and vacation package upon hire! 

Salary:

• $19/hr

Shift:

• Tues – Friday 8:00am-5:00pm and Saturday 7:00am-3:30pm

Benefits:

• Health, Vision, Dental, and Life insurance
• 401(k) matching
• Paid time off

Responsibilities:
The Customer Service Representative is responsible for coordinating and performing all distribution center data entry functions to ensure accurate and timely information for customers and for the Company

• Enters or processes data daily for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations.
• Answers and places telephone calls using the highest level of customer service.
• Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow-up.
• Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively.
• File maintenance of invoices, credits and charges.
• Other duties may be assigned.

Qualifications:

• High school diploma or GED.  
• 1-2+ years of relevant work experience in data entry and customer service.
• Customer service, technical skills (including Microsoft Excel, Word and Power Point)
• Experience with voice selection technology and ERP systems. Lucas and JD Edwards experience preferred.
• Strong managerial and leadership skills
• Excellent administrative experience and attention to detail

Apply now for immediate consideration for this Customer Service Representative position in Rochester, NY. We look forward to connecting with you!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website