Customer Service Reprensentative Job Listing at Kelly Services in NY (Job ID 10103754)

Description

Are you seeking a Customer Service Opportunity?  This is an in office position located in Palmyra, NY.  This position is accountable for providing quality service by handling inbound orders in a customer contact center. The successful candidate will perform duties requiring a deep understanding of company policies and procedures, including pricing, contract review, product specifications, quote/order entry, and credit requests. Essential Functions

• Perform thorough reviews on incoming orders, including shipping and freight terms, to ensure accurate data entry and that products are shipped according to customer requests.
• Act as the primary contact and liaison for customers, area managers, regional managers, and internal departments (Marketing, Quality Assurance, Engineering, and Shipping) to clarify quotations and orders.
• Process sales order changes and notify appropriate individuals following company policy. Edit and correct orders as necessary.
• Contribute to a positive work environment by working cooperatively across departments and participating in team meetings.
• Develop and maintain a basic working knowledge of products, services, and company policies to better serve the customer base.

Key Competencies

• Building partnerships and working collectively to meet shared objectives.
• Handling difficult situations and customer concerns effectively.
• Managing a high-volume workload and following through on all tasks.
• Communicating effectively with both internal and external stakeholders regarding opportunities or challenges.
• The ability to juggle multiple programs and tasks simultaneously.

Job Qualifications

• Education: Associate degree in Business or equivalent professional experience.
• Communication Skills: Professional verbal and written communication, along with strong active listening skills.
• Technical Proficiency: Skilled in using a variety of applications within a Windows environment. ERP Experience preferred
• Adaptability: Ability to perform multiple functions in a fast-paced, evolving working environment.
• Problem Solving: Strong analytical abilities and high organizational skills.

This is contract position with a possibility of hire.  Hours are 8-5:00pm, Monday - Friday.  Pay is based on experience.

Apply today to learn more!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website