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Company: Kelly Services
Location: Madison, WI
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. 

Shift and Hours: Monday – Friday, 8:00am to 5:00pm.
Compensation Details: $25.00 per hour.


In this role you will:

  • Ensure every customer experience is top notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Skills & Requirements
  • Strong communication skills
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • Some retail or counter sales experience preferred
  • 2 year or 4 year degree preferred
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
  • Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
  • Life Insurance coverage for you and options for your family.
  • Save on expenses with Flexible Spending Accounts.
  • Enjoy our Disability Benefits at no cost to you.
  • Share in our success with Profit Sharing Plans.
  • 401(k) Savings Plan with company match to help secure your future.
  • Paid Vacation & Sick Days to spend time away from work or in case of an illness.
  • Rest and recharge during our Paid Holidays throughout the year.
  • Volunteer with Community Time Off to give back to the community.
  • Predictable Work Schedules to plan your life: no weekends or nights for most roles.
  • Celebrate your and others' achievements with our Employee Recognition Program.
  • Reach your career goals with our Educational Reimbursement and Career Development Programs.
  • And More Perks that support your well-being and career growth.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Rep. today!

#GRACE



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


 Apply on company website