Customer Service Representative Job Listing at Kelly Services in San Jose, CA (Job ID US3579093_BH9881082)

Description

Remote Customer Service Specialist
Job Specifications:

• Job Type: Full-time – 10 month contract with possibility for extension
• Location: Remote
• Pay Rate: $27.50/hr
• Shift: 9am - 5:30pm PST, Monday through Friday

Roles and Responsibilities:

• Serve as the primary contact for customer and sales inquiries about repairs.
• Support a phone queue while multitasking with email support cases.
• Provide repair estimates to customers for approval or rejection.
• Maintain meticulous documentation for accurate revenue recognition.
• Manage repair order intake and approvals, covering additional regions as needed.
• Communicate guidelines and policies effectively.
• Advise accounts on ProCare programs during repair calls.
• Collaborate with cross-functional teams for urgent repair orders.
• Exemplify analytical competency and prioritize tasks efficiently.
• Extensive troubleshooting and assist with team's inbox oversight.
• Assess and escalate urgent situations to leadership.
• Enter complaint information promptly for tracking.
• Maintain excellent customer service in all interactions.
• Collaborate on service contract discrepancies and educate on invoice charges.
• Liaison for technical inquiries between customers and in-house teams.
• Collect and distribute daily team metrics.

Qualifications & Skills:

• Strong customer service and communication skills.
• Ability to multitask and manage high-volume inquiries.
• Proficient in documentation and record-keeping.
• Analytical and problem-solving skills.
• Independently and collaboratively work with cross-functional teams.
• Experience in customer service or a related field preferred.
• Must have experience with ServiceMax, Salesforce, SAP, Oracle, Excel
• Must have a dedicated quiet workspace for dedicated work hours

Opportunities:

• Grow within a supportive and innovative environment.
• Advance your skills in customer service and operations management.
• Be part of a team that values contribution and encourages professional development.

Company Culture:
Join a company committed to professionalism, timely communication, and genuine care in all interactions, fostering growth and integrity within the team and for customers.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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