Customer Service Representative Job Listing at Kelly Services in Tempe, AZ (Job ID US3596328_BH9946822)

Description

Job Title: Contact Center Customer Service Representative
Location: [Insert Location Here]
Pay Rate: $21 per hour
Type: Temp-to-Hire (Great performers earn a permanent position)

Job Summary:
Are you passionate about helping others and looking to start a long-term career? We are hiring Customer Service Representatives to join our Contact Center team. In this role, you will handle incoming calls from customers regarding shipment tracking, imports, and basic research tasks.

What You'll Do:

• Handle incoming calls from customers, providing assistance with shipment tracking and other inquiries.
• Update customers and follow up on requests.
• Manage high call volume, averaging around 60 calls per day with an average handle time of 3-5 minutes.
• Use multiple computer systems, screens, and applications to resolve customer issues.

Must-Haves:

• Ability to type 30-45 WPM (typing test required).
• Strong computer skills, including navigating between applications and dual screens.
• Experience with Microsoft Word, Excel, Teams, Outlook, video conferencing, and online phone systems.
• Effective email management and good queue, file, and folder management.
• Basic understanding of cybersecurity to protect data.
• Ability to research information quickly using online resources.
• Excellent communication and conflict resolution skills; ability to handle customer complaints and delays.
• Must pass background and drug screenings for Kelly Services and again for full conversion to permanent employee status.

Training Schedule:

• Training Hours: 7:00 AM - 3:30 PM, classroom style for 3 weeks, followed by floor support (total of 4 weeks).
• Perfect attendance is required during training; no tardiness or missed days.
• After training, shifts will be available from 5:00 AM - 5:00 PM (8-hour shifts).

Other Details:

• Class Start Date: September 8
• Orientation/Meet & Greet: Friday, September 5th at 11:00 AM (in-person)
• Dress Code: Business casual (jeans acceptable if no holes; no Crocs or shoes without back straps; no leggings).

Top Candidates:
We are looking for passionate individuals who are reliable and eager to help others. Successful employees will have strong customer service skills and excellent attendance, with the desire to grow and advance within the company.

Application Process:
If you are interested in this opportunity and meet the qualifications, please submit your resume for consideration. We look forward to hearing from you!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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