Customer Service Representative Job Listing at Kelly Services in New York, NY (Job ID US3606318_BH9980339)

Description

Customer Service Representative
Location: Virtual (Preferred within CT, MA, NH, Upstate NY, VT, or ME. Local office in Manchester, NH.)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM EST
Pay: $20.00/hour

About the Role
We're seeking a Customer Service Representative to join our team. In this role, you'll deliver high-quality customer support across sales, promotions, installations, and communications. You'll play a key role in ensuring positive customer relationships while handling claims and complaints.

Key Responsibilities
Billing & Data Entry

• Accurately process all PO entries 
• Identify and correct inaccurate or incomplete data submissions.
• Build relationships with hospital billing specialists and support surgery product usage inquiries.
• Follow up with hospitals to collect purchase orders and resolve discrepancies.

Validate Surgery Product Usage

• Confirm accuracy of incoming surgery product usage cases.
• Assist Sales Representatives with product usage discrepancies and pricing questions.

Replenishment

• Process replenishment orders for surgery product usage cases using appropriate platforms.
• Verify lot code reservations and resolve discrepancies.
• Validate ship-to and replenishment locations in coordination with sales and operations teams.

Sales Support

• Collaborate with Sales Representatives, providing product and case information.
• Support data entry
• Respond to sales inquiries via phone, email, and Teams.
• Escalate complex or high-priority issues when appropriate.

Customer Support Services

• Act as the customer-facing voice, offering creative solutions to customer issues.
• Provide phone support for inquiries from sales and healthcare professionals.
• Maintain accurate records of interactions, including inquiries, complaints, and resolutions.
• Deliver proactive updates on order status to support billing efficiency.

Qualifications

• Previous experience in customer service, order processing, or billing preferred.
• Strong attention to detail with excellent data entry accuracy.
• Effective communicator with the ability to build positive working relationships.
• Organized, proactive, and comfortable working in a virtual environment.
• Located within the branch territory (CT, MA, NH, Upstate NY, VT, ME).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website