Customer Service Representative Job Listing at Kelly Services in Honolulu, HI (Job ID US3622938_BH10024872)

Description

Now Hiring: Individual Life (IL) Customer Service Representative
Department: IL Client Relations
Pay Range: $20–$25/hr, based on experience
Schedule: Monday–Friday, 8am–5pm
Location: 1440 Kapiolani Blvd Ste 1700, Honolulu, HI 96814 (Onsite, direct hire)

Position Overview:
Serve as the main point of contact for life insurance customers, providing prompt, professional assistance by phone and email. Handle policy inquiries, transaction processing, and issue resolution with empathy and accuracy.

Key Responsibilities:

• Answer and resolve customer inquiries and service requests in a high-volume call center setting
• Explain life insurance policy features, benefits, premiums, and provide policy information
• Process policy changes and maintain compliance with company and regulatory guidelines
• Research and resolve errors or discrepancies efficiently
• Build positive relationships with customers to retain business and promote company's reputation. 

Qualifications:

• Associate's degree and 1+ year customer service experience (insurance/call center preferred)
• Life Insurance Producer License (required within 3 months of hire)
• Excellent communication, problem-solving, and organizational skills
• Proficient in Microsoft Office and Windows PC applications

Physical & Work Environment:
Mostly seated office work; occasional lifting up to 20 lbs. Overtime may be required. Remote work authorized only by management.

Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website