Customer Service Representative Job Listing at Kelly Services in Torrance, CA (Job ID 10067156)

Description

Ready to take the next step in your career? Kelly is looking a Customer Service Representative in Torrance, CA 
Pay: $25.89
Your Growth Starts Here:
Responsible for providing the highest quality of customer service to internal and external customers. This includes responding to customer inquiries via e-mail, telephone calls and live chat, entering orders, entering and processing return authorizations, processing change requests, maintaining the customer master file and escalating customer/system issues appropriately and completing other administrative support tasks.

Essential Duties???????:

• Enter orders, change requests, return authorizations and expedite requests in CRM system.
• Answer customer requests via email and/or telephone professionally and in a timely manner, such as providing estimated time of arrival (ETAs), assistance with billing issues, and escalating when applicable.
•  Maintaining the customer master file, processing changes requests and return authorizations in ERP system
• Perform other job-related duties as assigned and office administrative tasks

Required Qualifications:

• Proven experience in customer service
• Experience with managing multiple projects
• Outstanding communication skills, both written and oral.
• Competent with Excel and Word 5.
• Ability to work in a cross-functional cross-country team environment.
• Ability to manage self and tasks in an appropriate manner
•  Excellent organizational and administrative skills
• A calm and analytical approach to problem solving. 

Requires???????:

• Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
• Relies on instructions and pre-established guidelines to perform the functions of the job. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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