Customer Service Representative Job Listing at Kelly Services in Virtual, FL (Job ID 10112040)

Description

Job Title: Customer Support Representative I
Company: Kelly Services
Location: Fully Remote (Florida/NC/USA Virtual)
Start Date: 2/16/2026
Duration: Up to 18 months (End Date: 8/15/2027)
Pay Rate: $20.00/hour
Schedule: Full-Time, 8:00 AM Start
Position Summary:

• Act as the customer-facing voice, providing support and creative solutions to customer issues in an independent, remote environment.
• Give proactive updates on order status to accelerate billing processes.
• Determine when hospital requests require escalation due to complexity or urgency.
• Solve customer complaints, document them in CRM system, and ensure resolution.
• Coordinate collaboration between sales, customer service, distribution, and accounts receivable as needed to deliver a high service level while meeting company quality and revenue recognition policies.

Key Responsibilities:

• Provide phone support for inquiries from sales and healthcare professionals.
• Respond promptly and courteously to encourage positive business relationships.
• Process all work according to SOPs and working practices.
• Provide feedback to improve service levels and customer support methodology.
• Demonstrate a positive, constructive, and cooperative attitude.
• Support sales department by answering questions via phone, email, and fax.
• Research and report answers to customer/product inquiries.
• Prepare product or service reports by collecting and analyzing customer information.
• May serve as specialized rep for CSR or POC accounts.

Qualifications:

• 2+ years of customer service experience required.
• Strong communication and organizational skills.
• Experience using CRM systems preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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