Customer Service Representative Job Listing at Kelly Services in Gardena, CA (Job ID 10124615)

Description

Customer Service Representative

Schedule: Monday – Friday | 7:00 AM – 4:30 PM
Work Arrangement: Hybrid (3 days onsite, 2 days remote)
Location: Gardena, CA 
Compensation Range: $23.00 – $24.00 per hour (DOE)

 
Position Overview:

The Customer Service Representative serves as the dedicated, central point of contact for assigned customers, ensuring a first-class customer experience. This role is responsible for building strong customer relationships, managing expectations, and delivering customer excellence by continuously improving service processes. The position requires accountability, collaboration, and a strong commitment to helping customers succeed while aligning with company capabilities and goals.

Primary Responsibilities:

• Manage a portfolio of 30–50 customer accounts (including 10 critical/strategic accounts), proactively communicating via phone, email, and scheduled in-person meetings to enhance the customer experience

• Process sample and sales orders through invoicing and manage at-risk inventory using SAP

• Support complex logistics processing and collaborate with the freight team on order tracking, customer complaints, refunds, and issue resolution

• Adhere to Standard Operating Procedures for all customer service processes, including order intake via phone, fax, email, and EDI

• Proactively track, analyze, and resolve customer issues, including returns, debit and credit processing, and complaint management

• Partner with sales and operations teams to identify and implement best practices related to shortages, lead times, freight costs, and other customer-impacting communications

• Meet company expectations for key performance metrics, including on-time delivery, open orders, productivity, overtime, and freight cost reduction

• Prepare and process documentation such as bills of lading, pick tickets, and invoices

• Manage back-orders and open orders

• Scan, mail, and file applicable paperwork daily

• Participate in team support projects and cross-functional initiatives

• Perform additional duties as assigned by management

Qualifications:

• High School Diploma or GED required; Bachelor's Degree preferred

• Minimum of 3 years of prior customer service experience preferred

• 1+ year of working knowledge of SAP required, preferably in Order Management (Sales and Distribution module) and Transportation

• 1+ year of transportation tendering or operations experience preferred

Additional Knowledge & Skills:

• Ability to lead and collaborate with cross-functional teams including Customers, Sales, Operations, R&D, Marketing, Finance/IT, Supply Chain, HR, and Quality

• Adherence to all HR and food safety policies, especially when working in production plant environments

• Willingness to assist in recall exercises as needed

• Languages: English required; Spanish a plus (required for bilingual positions)

• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint. 
  
  If you meet all the requirements please apply so we can review your resume for consideration. Thank you! 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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