Customer Service Representative (Temporary) Job Listing at Kelly Services in Phoenix, AZ (Job ID 10128282)

Description

Job Title: Customer Service Representative (Temporary)
Location: Phoenix, AZ 85004
Pay Rate: $22.00/hour
Duration: Temporary – through March 2026
About the Role:
Join our team as a Customer Service Representative, providing essential support for our broadcast station's programming, membership, and general customer inquiries. You'll serve as the first point of contact—both by phone and in person—delivering prompt, positive, and detailed assistance to both internal employees and external customers.
Essential Duties:

• Communicate with constituents and colleagues in a positive and professional manner
• Provide information about programs, services, and general station matters via phone and email
• Perform account lookups, data entry, and payment processing across multiple systems
• Resolve customer issues received through phone and email contact, and escalate as required
• Adapt quickly to changing priorities throughout the day
• Ensure the highest quality service in accordance with station guidelines and priorities
• Assist with receptionist coverage as needed

Top Skills:

• Attention to detail
• Punctuality and reliability
• High energy, helpful attitude—the first face and voice that teammates and customers interact with

Desired Qualifications:

• Experience in a high-volume customer service environment
• Database software experience preferred
• Ability to handle moderate phone volume (50-100 calls, primarily transfers)
• General proficiency with Google Drive docs
• Organizational skills and facility services (e.g., parking validation requests)
• Experience supervising others is a plus

Work Environment:

• Office-based role with extended periods of sitting, keyboarding, and phone use
• Some standing or walking required; may need to lift or move up to 25 pounds
• Professional dress code (business casual on Fridays)

Application & Screening:

• National 7-year criminal background check required; candidates can start pending screening completion
• No drug screening
• Submit your resume for immediate consideration. Selected candidates will be invited for an in-person interview.

Ready to join our team?
Please send your resume and a brief introduction today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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