Description
Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Specialist to work at a leading manufacturer of multidimensional metrology solutions in Maple Grove, MN. We're here every step of the way to help you and your career be the best it can be.
Why you should apply to be a Customer Service Specialist:
• Work schedule: 7am-4pm or 8am-5pm
• Pay range: $24.00 - $28.00/hour
• Long-term contract. Six months plus, with the potential for permanent
• Join a premier company recognized for its innovative metrology solutions.
• Enjoy a collaborative work environment that values teamwork and communication.
• Benefit from opportunities for professional growth and development within a dynamic industry.
What's a typical day as a Customer Service Specialist? You'll be:
• Engaging in proactive customer support as the main point of contact for customers purchasing new/pre-owned systems, ensuring seamless order processing from receipt to installation.
• Collaborating cross-functionally with various departments to facilitate flawless order management and installation.
• Maintaining regular communication with customers, project managers, and others to keep them informed about order status, assisting with any issues, and ensuring all pre and post-delivery processes are completed.
• Responsible for working with Production, Planning, Purchasing departments, and affiliates to determine product availability and communicate to customers as required.
• Coordinating delivery requests with the Warehouse team. Ensuring order dates are meticulously maintained according to standard operating procedures.
• Coordinating customer pick-ups/deliveries.
• Responsible for assisting customers with freight damage claims and machine and product returns.
• Creating software maintenance agreement contracts.
• Performing Financial and Quality Audit Compliance. Basic understanding of Legal Control and Denied Parties.
• Creating down payment, progress payment, and/or proforma invoices
• Maintaining open and closed customer order files.
• Providing backup support for all other order types and customer RFQs for small parts and accessories.
• Informing the Supervisor and/or Manager of important developments, potential problems, and information necessary for effective management.
• Supporting Supervisor and/or Manager as necessary with other tasks including but not limited to: producing reports, analysis, and review of orders, special projects, process improvement initiatives, providing backup to other Customer Care areas, and other duties as directed or assigned.
• Additional responsibilities may include acting as department contact, covering meetings, answering questions, and supporting team members in the Supervisor or Manager's absence.
This job might be an outstanding fit if you:
• Hold a Bachelor's degree with 1-3 years of experience in customer service, order management, sales administration, or a related area
• Or have 5+ years of relevant experience. Export experience is a plus.
• Are proficient in Microsoft Office (Word and Excel required; Visio and PowerPoint are helpful) and possess strong written and verbal communication skills.
• Demonstrate excellent attention to detail, time management, problem-solving abilities, and self-motivation.
• Professional customer service orientation
• SAP experience preferred
What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Specialist today!
#GRACE #cb
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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