Customer Service Specialist  Job Listing at Kelly Services in Horsham, PA (Job ID US3602727_BH9958112)

Description

Join our team as a Customer Service Specialist supporting the cilta-cel CAR-T therapy ordering process. In this role, you'll be the primary point of contact for a select group of treatment sites, ensuring smooth and efficient order management from enrollment to infusion.

Key Responsibilities

• Customer Support: Respond to inquiries related to the cilta-cel treatment ordering process and associated logistics.
• Issue Resolution: Serve as the expert resource when treatment sites need help beyond the online portal.
• Proactive Monitoring: Identify and address potential issues in treatment orders before they impact site operations.
• Cross-functional Collaboration: Coordinate with internal and external stakeholders to resolve complex queries.
• Site Performance: Partner with internal teams to monitor and improve site performance across the order management journey.
• Education & Certification: Provide educational materials and onboarding support to new treatment sites, including account setup and certification tracking.

This role requires a strong customer service mindset, attention to detail, and the ability to navigate complex processes in a scientific and regulated environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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