Customer Service-Video Support Job Listing at Kelly Services in Troy, MI (Job ID US3560184_BH9805193)

Description

At KellyConnect, we are dedicated to providing an exceptional customer experience that goes beyond the ordinary. We believe in the power of personalized service, and our mission is to ensure that every customer feels valued and supported. Join our dynamic team and help us create memorable shopping experiences through innovative video support!

Compensation and Schedule:

• Payrate: $18.50/hour USD
• Schedule: Business hours to support will be from 8am-11pm EST- shifts will be scheduled based on needs Monday-Sunday
• Work Location: Remote- equipment provided! 

As a Customer Experience Specialist, you will play a crucial role in our customer journey by:
Engaging with Customers: Answer live video call sessions to provide real-time product support and guidance, making every interaction feel personal and impactful.
Professional Video Presence: Maintain a clean, professional, and brand-aligned video presence, including an appropriate background and attire.
Order Management: Assist customers with order placement, returns, exchanges, and general inquiries using our user-friendly company systems and tools.
Personalized Recommendations: Offer tailored product recommendations that align with each customer's unique needs and preferences.
Troubleshooting: Handle product and service issues withprofessionalism and empathy, ensuring customers feel heard and valued.
Documentation: Clearly document all interactions in our CRM system to maintain accurate records and enhance future customer interactions.

We are looking for candidates who possess the following:

• 1-3 years of customer service experience, preferably in retail or virtual support.
• Confidence and comfort with on-camera video communication.
• Strong interpersonal and communication skills, both verbal and non-verbal.
• Ability to learn and understand the full range of products our retail store offers.
• Tech-savvy with the capability to navigate multiple systems simultaneously.
• Self-motivated, organized, and able to work independently or as part of a team.
• Flexibility to work varied hours, including evenings, weekends, or holidays as needed.
• A cheerful demeanor and a genuine willingness to provide a great customer experience.

Why Join Us?
At KellyConnect, we value our employees and offer a supportive environment where you can grow and thrive. We provide comprehensive training, opportunities for advancement, and a culture that champions teamwork and innovation. If you're ready to make a difference and deliver outstanding customer experiences through video support, we want to hear from you!
Join us in creating exceptional experiences with cutting-edge technology that completely changes the retail experience—apply today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website