Customer Support Representative Job Listing at Kelly Services in Hagerstown, MD (Job ID US3615144_BH9999858)

Description

Job Title: Customer Service Representative
Location: 1800 Dual Highway, Hagerstown, MD 21740 | Hybrid (Onsite 2 days/week)
Position Type: Full-Time | Temp-to-Hire
Compensation: $17–$19/hr (depending on experience)
Hours: Training: Mon–Fri, 8:00 AM–4:30 PM EST; Post-training: 9:00–5:30 or 9:30–6:00 (negotiable)

Job Description:
As a Customer Service Representative, you will handle inbound customer calls and requests, project a professional company image, and use provided resources to identify, research, and resolve issues via phone and written communication.

Key Responsibilities:

• Answer inbound customer calls
• Forward calls to appropriate staff/complete call transfers
• Handle customer requests via mail and email
• Research and resolve general billing issues
• Complete paperwork to resolve issues
• Generate customer letters/emails in response to queries
• Document and alert supervisors to customer contact trends
• Participate in meetings and project work
• Adhere to department policies and published schedules

Qualifications:

• Intermediate knowledge of Microsoft Word, Excel, Outlook (preferred)
• Excellent written and verbal communication
• Clear and concise communicator
• Detail-oriented, strong follow-up/problem resolution skills
• Performs well under pressure and with multitasking
• Makes thoughtful decisions; prioritizes tasks
• Skilled at special telephone tasks (call transfers, callbacks, holds, interruptions, disconnects)
• Effectively controls irate customer calls
• Flexible and adaptable

How to Apply:
Submit your resume and cover letter, noting your Hagerstown, MD location and conversion expectations.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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