Customer Support Representative II Job Listing at Kelly Services in Johnston, IA (Job ID 9636749)

Description

Job Title: Customer Support Representative II

Location: Johnston, IA

Pay Rate: $20 USD per hour

Assignment Length: 36 months (As a W2 employee of KellyOCG working for John Deere)

Shift Information: Rotating shifts - Candidate must be available to work any 8-hour shift within the 7am-7pm support window.

Visa Sponsorship: Visa sponsorship is not available, now or in the near future, for this position.

 

Searching for the right job can be challenging and time-consuming. At KellyOCG, we're here to simplify the process for you. We're seeking a contingent Customer Support Representative II to work with John Deere at their cutting-edge facility. This might just be the opportunity you've been waiting for.

 

This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 18 months of employment.
Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.

Support the John Deere e-Commerce Contact Center
· Take inbound calls from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com
· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
· Document every interaction effectively in our internal case management system
· Approximately 15-20 calls/day

Contact Center is open from 7am - 6pm CST, Monday - Friday
· Three shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:30am – 6:00pm
· Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
· Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week with the option to work from home on Friday's

SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

Ideal candidates should have:
· Knowledge of agriculture, turf (mowers) and utility vehicles.
· Prior work experience in Agriculture or Technology dealer channels.
· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
· Call Center experience
· 6+ months experience with customer service / support experience
· Efficient researching / troubleshooting skills
· Excellent written and verbal communication skills
· Speak with confidence
· Proficiency with Microsoft Office products
· Willing to work occasional overtime and holidays
· Solid work history and proven dependability
· Reliable at home internet and a distraction free workplace

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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