Description
Customer Support Representative II
John Deere
Johnston, Iowa
$20/hour
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a contract Customer Support Representative II to work at John Deere in Johnston, Iowa. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $20 per hour
Why you should apply to be a Customer Support Representative II:
- Competitive pay rate of $20 per hour
- Opportunity to work with a premier company like John Deere
- On-site work at John Deere Financial in Johnston, IA, with the option to work from home on Friday through Sunday
- Supportive and inclusive work environment with opportunities for career advancement within John Deere
What's a typical day as a Customer Support Representative II? You'll be:
- Addressing customer inquiries and issues through social media, email, and websites
- Documenting each customer interaction to ensure accurate records
- Monitoring social media channels to respond promptly to support requests
- Ensuring that outbound content meets quality standards
- Collaborating with team members to continuously improve support processes
This job might be an outstanding fit if you:
- Have skills in interpersonal communication, negotiation, and conflict resolution
- Possess strong written communication skills
- Have at least 6 months of customer service/support experience
- Are comfortable using consumer software applications
- Are proficient with social media platforms (Facebook, Twitter/X, Instagram, YouTube, TikTok)
- Have strong computer and troubleshooting skills
- Are willing to work occasional holidays
Preferred Qualifications:
- Experience using social media for business purposes
- Background in Agriculture or Technology dealer channels
- Knowledge of agriculture, turf (mowers), and utility vehicles
- Bachelor's degree in Agriculture, Business, Communications, Marketing, IT, or a related field
What happens next
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Support Representative II today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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