Dispatcher Job Listing at Kelly Services in Orlando, FL (Job ID 9624083)

Description

Kelly Services is seeking a Dispatcher for a busy Plumbing Company located in Orlando, FL 32807. 

Pay- $18/hour
Schedule- Mon-Friday 8a-5p
Temp to hire

Job Description: We are currently seeking a professional and reliable dispatcher to join our team. As a dispatcher, you will be the first point of contact for emergency and non-emergency calls, responsible for scheduling, dispatching, and routing technicians. The ideal candidate will excel in multitasking in stressful conditions with little supervision. Strong communication, organizational, and interpersonal skills are essential for this role.

Responsibilities:

• Answer emergency and non-emergency calls, documenting important information
• Respond to issues and coordinate with appropriate departments or field units
• Operate and manage a multi-line telephone console system
• Address queries related to products and deliveries
• Direct crews and field units to appropriate sites using phone or computer
• Prioritize and organize calls based on urgency
• Supervise the route and status of field units to prioritize daily schedule
• Maintain and update call logs, records, and other necessary documentation
• Schedule and dispatch drivers and work crews according to predetermined schedules, customer requests, or immediate needs
• Relay information such as work orders or messages to technicians, field inspectors, supervisors, or managers
• Prepare daily work schedules for technicians
• Organize and keep track of work requests, customer requests, completed work requests, and charges for work performed
• Submit backflow re-certification and reports to the municipality
• Update the on-call calendar on Excel for answering service, office staff, and technicians
• Ensure all necessary forms are printed and stocked for estimates
• Ensure all calls are closed and billed on Service Titan
• Assist with accounts payable and receivables, including processing incoming payments and bank deposits when needed

Requirements:

• High school diploma or equivalent qualification is required
• Minimum of 2 years of experience in a similar role
• Strong knowledge of emergency processes and procedures
• Excellent communication and interpersonal skills
• Proficient in MS Office with proven experience in data entry
• Ability to work well under pressure

Apply with your professional resume. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website