Document/ Records Specialist Job Listing at Kelly Services in Houston, TX (Job ID 10130204)

Description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Records Representative to work at a leading organization in Houston, TX. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
Salary/Pay Rate/Compensation:
$18.00 - $19.00 per hour
Shift:  8am-5pm, Monday-Friday.
What's a typical day as Records Representative? You'll be:

• Handling inbound and outbound calls and emails, managing escalations, and maintaining the do not call list.
• Communicating with custodians to confirm receipt of record requests and ensuring timely delivery of records.
• Acting as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.
• Tracking and updating records using CRM software to ensure accuracy and compliance.
• Monitoring outstanding and overdue records, taking action for resolution, and maintaining detailed documentation of all interactions.
• Organizing follow-ups, managing escalations, and coordinating with supervisors as needed to ensure process alignment with company policies and quality standards.
• Training new employees and supporting the team in delivering excellent customer service.

This job might be an outstanding fit if you:

• Have 2-4 years of experience in a fast-paced customer service contact environment (B2B experience preferred).
• Demonstrate proven success in collections and/or customer service with a stable work history.
• Are proficient with Customer Relationship Management (CRM) software.
• Hold a High School Diploma or equivalent (relevant college coursework or certification preferred).
• Possess strong communication skills, attention to detail, and the ability to establish effective working relationships.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website