First Level Technical Support Representative Job Listing at Kelly Services in London, ON (Job ID CA3599763_BH9958583)

Description

First Level Technical Support Representative
Working Arrangement: Rotational shifts, 24x7x365 (must be available for all shifts; schedule changes every 2 weeks)
Compensation:

• Standard: $21.50/hr
• 2nd Shift: $22.36/hr
• Overnight: $22.94/hr
  Type: Temporary (2-year term, with potential for permanent conversion)

Are you ready for a fast-paced, front-line role in technology support? We're seeking First Level Technical Support Representatives for our client in downtown London, ON. If you excel at customer service and technical troubleshooting, this could be your perfect fit!

Why you should apply:

• Competitive hourly pay and shift premiums
• Opportunity to develop technical skills in a high-volume, supportive environment
• Rotational schedule offers shift variety (days, evenings, nights)
• Work with a collaborative and diverse team
• Possibility for permanent hire after assignment
• Convenient, centrally located workplace

What you'll be doing:

• Responding to inbound calls and emails, delivering first-level technical support
• Accurately documenting problems and ticketing issues for follow-up
• Escalating and tracking technical issues as needed
• Identifying and raising broad-impact outages or trends
• Continuing to learn and support additional technologies and applications

Must have:

• Excellent customer service and communication skills
• Above-average computing and navigational ability
• Familiarity with Microsoft O365 (Word, Excel, OneNote, PowerPoint)
• Technical support experience or relevant education (troubleshooting)
• Ability to type at least 30 words per minute
• Basic understanding of PC hardware and components

Nice to have:

• Previous experience with ticketing systems
• Technical diploma/degree or related IT certification

Additional Information:

• Must be able to work all three shifts (schedule rotates every two weeks)
• No time off allowed first week of training; limited time off in the first month (manager approval required)

Ready to take the next step in your technical support career? Apply today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

 Apply on company website