Historical Reference Desk Manager Job Listing at Kelly Services in Savannah, GA (Job ID US3603186_BH9973943)

Description

Job Posting: Historical Reference Desk Manager
Location: Savannah, GA
Pay: $20.00–$30.00 per hour
Schedule: Monday–Friday, 9:00 am–5:30 pm; Must work 2 Saturdays/month Position Summary The Reference Desk Manager is responsible for coordinating daily operations of a research center reference desk, supervising staff and volunteers, managing reference services, and supporting library and special collections projects. This role is both people- and process-focused, requiring strong leadership abilities to ensure top-quality service for patrons and researchers. Duties & Responsibilities Staff Management (50%)

• Supervise, onboard, and train reference desk associates, interns, and volunteers
• Create staffing schedules 30 days in advance; adjust as needed
• Establish goals/metrics and monitor staff performance
• Ensure adherence to organizational policies; handle staffing issues alongside HR and management
• Track and report project updates and team deliverables

Reference & Operations (35%)

• Provide exemplary reference services to patrons (in-person, email, phone, mail)
• Manage research appointments and orientations; oversee the Research Center calendar
• Evaluate resources and enforce reading room procedures; support inventory management
• Present instructional orientations and participate in outreach activities

Collection Support (15%)

• Assist with collections management such as shelf reading, inventory, and deaccessioning
• Maintain a clean, secure research environment
• Plan and execute audits to ensure operational and facility needs are met

Minimum Qualifications and Experience

• MUST HAVE: Minimum 3 years' direct people management experience, including performance management, scheduling, and training
• Bachelor's degree or equivalent combination of education and experience required
• Experience working directly with patrons and in reference services
• Proven ability to coach, supervise, and motivate staff teams
• Proficient in library cataloging/classification standards (AACR2, RDA, LC, MARC 21)
• Strong organizational, prioritization, and problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Able to work independently and collaboratively, adapt to fast-paced environments, and manage multiple priorities
• High attention to detail and integrity under pressure
• Technologically proficient in standard computer and cataloging systems
• Background in special collections, libraries, academic, corporate, law, or bookstore environments preferred

Physical Requirements

• Ability to move between sitting/standing; frequent walking and standing required
• Capable of reaching, kneeling, ascending/descending stairs and ladders, and occasionally lifting 50 lbs
• Good hearing and vision for both research and communication tasks
• Willingness to provide in-person event support, sometimes outside standard hours

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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