Description
Junior Customer Service Administrator (Jr. CSA)
Salary Range: $50,000 - $55,000
Hours: Monday - Friday, 8am - 5pm
Company Overview
Our client is a global leader in the production of coated metallized paper for flexible packaging and labels. Our products offer sustainable alternatives to foil or film and are widely used in functional, barrier, cosmetic, labeling, and promotional packaging for major brands. Serving industries such as food, beverage, consumer packaging goods, and entertainment, NMS supplies innovative solutions from production sites in Belgium, Italy, Germany, Brazil, and the United States. With over 700 committed professionals and ongoing investments in people, technology, quality, and environmental protection, NMS delivers unparalleled expertise and world-class products.
Position Summary
The Junior Customer Service Administrator (Jr. CSA) is responsible for supporting customers and ensuring smooth operations within the customer service department. This role involves handling administrative tasks, processing transactions, and maintaining high levels of customer satisfaction through professional and efficient service.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Maintain and update customer records in the ERP system (Microsoft Dynamics).
- Process customer transactions, including orders, shipping documents, invoices, and credit notes.
- Address and resolve customer complaints efficiently and escalate complex issues when necessary.
- Collaborate with internal teams, such as Planning, QA, and Finance, to meet customer needs.
- Monitor customer feedback and recommend improvements to enhance service quality.
- Prepare and generate reports on customer satisfaction and service metrics.
Qualifications
- High school diploma or equivalent (college degree or certification in a related field is a plus).
- Prior experience in customer service or a related field preferred.
- Excellent written and verbal communication skills.
- Strong organizational skills with attention to detail.
- Ability to handle challenging situations with patience and professionalism.
Skills and Abilities
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office, especially Outlook and Excel.
- Problem-solving skills with a proactive approach to customer service.
- Exceptional multitasking and time management abilities.
Location: Franklin, MA
Contact: Gabriel P. (gabp184@kellyservices.com)
If you're a motivated professional looking to grow your career in customer service, we encourage you to apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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