Operations/Exceptions Associate (Banking) Job Listing at Kelly Services in Farmington Hills, MI (Job ID US3630456_BH10038787)

Description

Operations/Exceptions Associate (Banking) - Join Us in Farmington Hills
Pay Rate: $20.88 per hour
Contract: 6 months (opportunity for extension)
Hybrid: 3-4 days in office and 1-2 days remote.

Why you should apply to be an Operations/Exceptions Associate:

• Opportunity to work in a dynamic environment focused on customer service and operational excellence
• Be part of a team that values strong business acumen and agility
• Gain experience with the HOGAN system and enhance your analytical skills

What's a typical day as an Operations/Exceptions Associate? You'll be:

• Process exceptions and general ledger entries to consumer accounts.

• Performing daily tasks and analysis related to reviewing, processing, decisioning, and qualifying Hogan exception items
• Handling your individual workload and contributing to the completion of daily work for the department
• Communicating effectively and professionally in all interactions, both written and verbal, with staff, management, and customers
• Meeting deadlines, service level agreements, and Key Performance Metrics while following all procedures
• Making recommendations for enhancements or changes to processes and escalating complex issues to senior staff

This job might be an outstanding fit if you:

• Prior experience processing exceptions and general ledger entries to consumer accounts preferred
• HOGAN system (bank platform) preferred

• Possess strong analytical, problem-solving, and communication skills
• Are focused on the customer and have a drive for results
• Have strong business acumen, agility, and excellent prioritization and multitasking skills
• Demonstrate company core values and contribute to team success

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website