Production Quality Supervisor Job Listing at Kelly Services in South Windsor, CT (Job ID 10072996)

Description

Quality and Training Supervisor (On-Site) Role Overview This is a 100% on-site position located at our South Windsor facility. As the Quality and Training Supervisor, you will lead quality investigations, oversee compliance, and drive the development of our operational training programs. You will play a key role in fostering a culture of accountability and continuous improvement. Position Details

• Location: South Windsor (On-Site 100%)
• Shift: Monday – Friday, 4:00 PM – 12:00 AM
• Salary Range: $70,000 - $75,000 annual
• Bonus: This position is bonus eligible.

Key Responsibilities Quality Operations

• Investigations: Lead quality investigations and root-cause analyses.
• Reporting: Prepare accurate, timely quality reports and communicate trends to leadership.
• Compliance: Support internal audits and ensure the facility is always audit-ready.
• Standards: Oversee inspection processes and verify adherence to quality standards.
• Improvement: Partner with operations to drive continuous improvement initiatives.

Leadership & Team Development

• Coaching: Provide leadership, coaching, and support for quality team members.
• Culture: Promote a culture of accountability, high performance, and continuous learning.

Training & Development

• Program Management: Lead the development, delivery, and oversight of quality and operational training programs.
• Documentation: Maintain and update training materials, SOPs, work instructions, and certification requirements.
• Assessment: Conduct training needs assessments using audit results and performance data.
• Collaboration: Work with operational managers to ensure training meets expectations, regulatory requirements, and operational goals.
• Execution: Facilitate group training, hands-on demonstrations, and one-on-one coaching across multiple shifts.
• Tracking: Track training completion and maintain accurate training compliance records.

Qualifications Required:

• Experience: 1–3 years of experience in quality assurance or operational quality.
• Skills: Strong investigative, analytical, and technical writing skills.
• Knowledge: Working knowledge of auditing principles and inspection processes.
• Tools: Experience with quality tools such as 5 Why, Fishbone, LEAN, or Six Sigma.

Preferred:

• Previous supervisory experience.
• Experience in manufacturing, logistics, or service quality environments.
• Certifications such as CQT, CQI, Six Sigma, or LEAN.
• Familiarity with ISO standards or related quality frameworks.
• Experience using AI-driven tools to strengthen quality investigations.
• Bachelor's degree in Quality, Engineering, Operations, or equivalent experience.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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