Remote Customer Service Specialist Job Listing at Kelly Services in Kent, WA (Job ID US3628173_BH10033909)

Description

Remote Customer Service Specialist
Preferred Location & Pay for Customer Success (Retention Role) and Customer Service Representative

• • $18.96-20- below would allow for a bump once converted for those in Arizona, Texas; otherwise would stay the same at $20
  • $17.50-$19.25- NV, KS, MO, OK (Would stay at $19.25 upon conversion)
• Status: Temp to hire
• Working PST hours and starting Dec 8th

Job Summary:
Join our dynamic team as a Customer Service Specialist, where you'll play a vital role in enhancing customer satisfaction and retention! Located in a vibrant work environment, this individual contributor position is perfect for someone passionate about providing exceptional support through phone and email. If you're ready to make a difference and thrive in a collaborative atmosphere, we want to hear from you!

Job Specifications:
- Job Type: Temp to Hire
- Location: Arizona, Texas, Nevada, Kansas, Missouri, Oklahoma
- Pay Rate: $17.50 - $20.00 (depending on location)
- Shift: Must start by December 8th or January 5th

Roles and Responsibilities:
- Manage customer concerns regarding service quality and terms, striving to accommodate requests for retention.
- Handle customer inquiries via phone and e-transactions related to orders, payments, and account services.
- Collaborate with the sales team to process customer orders efficiently.
- Address invoice inquiries, order discrepancies, and customer complaints with professionalism.
- Document all customer interactions accurately in databases to maintain account history.
- Issue customer credits and track order shipments diligently.
- Work closely with internal departments and management for effective problem resolution.
- Perform additional duties related to the specialist role as needed.

Qualifications & Skills:
- Minimum 3 years of customer service experience or equivalent required.
- Excellent written and verbal communication skills.
- Strong decision-making and organizational abilities.
- Proficiency in Microsoft Office applications.
- Ability to handle stressful situations professionally.
- Detail-oriented with excellent telephone skills.
- Capability to manage confidential information responsibly.

#CB #P1 #P2

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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