Description
Service Advisor – Diesel/Automotive Industry
Location: Orlando, FL
Pay Rate: $31.85 per hour
Schedule: Monday to Friday, 7:30 AM to 4:00 PM
Note: This position includes on-call duties every other week for a full 7-day period
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Take the Next Step in Your Automotive Career
Kelly is hiring a Service Advisor to support a leading automotive component manufacturer in Orlando, Florida. If you have experience in diesel or automotive service, strong communication skills, and a passion for delivering high-quality customer support, this could be the opportunity you have been waiting for.
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Why Join the Team
• Be part of a respected company known for quality, innovation, and customer satisfaction
• Work in a collaborative environment that supports professional growth
• Enjoy a steady work schedule with structured on-call rotations
• Access on-the-job training and development opportunities
• Gain exposure to industry-leading tools, software, and diagnostic resources
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Key Responsibilities
• Serve as the first point of contact for customers in person and over the phone
• Develop and maintain positive customer relationships to drive satisfaction and retention
• Assess customer needs, gather key information, and create accurate work orders
• Provide timely updates to customers regarding service status and progress
• Use diagnostic tools and software to troubleshoot and document technical issues
• Accurately complete service documentation, including warranty claims and repair logs
• Escalate complex technical issues when necessary, ensuring timely and thorough resolutions
• Navigate internal systems and service tools to maintain efficient operations
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Qualifications
• High school diploma or equivalent required
• Three to five years of experience in a service, repair, or warranty role within the diesel or automotive industry
• Strong customer service skills and professional communication abilities
• Detail-oriented with the ability to multitask, prioritize, and take ownership of tasks
• Comfortable using diagnostic applications and navigating multiple software platforms
• Ability to analyze and process warranty claims accurately
• Demonstrated ability to build trust and maintain effective working relationships
• Familiarity with electronic service tools and technical escalation processes
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Key Competencies
• Effective verbal and written communication across diverse audiences
• Conflict resolution and customer-focused problem solving
• Ability to delegate, prioritize tasks, and maintain workflow efficiency
• Financial awareness for understanding business impact of service decisions
• High integrity and dependability when handling customer concerns
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What Happens Next
After you apply, our recruiting team will review your experience. If it is a match, we will be in touch to schedule the next steps. If this role is not the right fit, we will keep your profile on file for future opportunities.
Let Kelly help you discover what is next in your career. Apply today to become a Service Advisor.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culture—we're dedicated to finding the very best opportunities for you.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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