Strategy & Operations Senior Associate Job Listing at Kelly Services in San Francisco, CA (Job ID US3600582_BH9965788)

Description

Title: Strategy & Operations Senior Associate – Payments and Chargeback Disputes 
Contract Duration: until April 2026
Contract Type: W2 under Staffing Supplier 
Pay Rate: $49.50/hour
Start Date: September 15, 2025
Location: USA Remote (any US timezone)
Visa Sponsorship: Not provided
Executive Summary
We are seeking a strategic, resourceful, and high-performing Strategy & Operations Senior Associate to drive continuous improvement in payments and chargeback disputes processes. You will play a key role on the Fraud team, leveraging operational expertise, strong data analysis skills, and hands-on HTML abilities to optimize dispute resolution templates and efficiency. The ideal candidate is collaborative, detail-oriented, and comfortable implementing solutions that reduce fraudulent activity while preserving a seamless user experience.
Key Responsibilities

• Lead iterative enhancements and optimizations to dispute resolution templates, focusing on accuracy and user clarity
• Implement workflow improvements and updates to HTML-based templates
• Analyze dispute outcomes using SQL and Excel to identify areas for process improvement and measure success
• Collaborate closely with product, engineering, and operations teams to design and implement scalable fraud prevention and dispute resolution solutions
• Monitor disputes processes and provide ongoing refinements to drive higher resolution rates and accuracy
• Regularly report on process outcomes and recommend actionable improvements

Skills & Qualifications

• 3+ years of experience in operations, strategy, or analytics roles
• Demonstrated ability to drive performance improvement and operational effectiveness
• Proficiency in HTML, including editing and maintaining customer-facing templates
• Strong analytical skills with experience using SQL and Excel to evaluate and optimize processes
• Excellent communication abilities and experience supporting cross-functional initiatives
• Bachelor's degree or equivalent experience

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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