Technical Information Specialist – Automotive Job Listing at Kelly Services in Smyrna, TN (Job ID US3569808_BH9696668)

Description

Job Title: Technical Information Specialist – Automotive Job Summary: We are seeking a detail-oriented and technically skilled Technical Information Specialist to join our TECH LINE contact center team. In this role, you will provide manufacturer-level support to dealership service technicians by delivering accurate technical guidance on vehicle diagnostics and repairs. You will also contribute to the documentation and analysis of vehicle incidents, providing technical insights for engineering review, and enhancing the overall service experience.
This position is well-suited for individuals who are eager to learn, adaptable to new challenges, and motivated to grow within a collaborative, team-oriented environment. Key Responsibilities:

• Respond to TECH LINE cases via phone, email, or chat, offering technical assistance to dealership service technicians.
• Guide technicians through vehicle diagnostics and repair procedures using service manuals, internal databases, and technical resources.
• Document all support cases thoroughly; search for related cases and update or close reports as appropriate.
• Collect and report technical data on new vehicle incidents for further engineering analysis.
• Provide remote support via Tech Link sessions to assist with scan tool diagnosis at dealerships.
• Monitor Salesforce dashboards and reports to ensure timely and effective case resolution.
• Support internal team members by completing assigned tasks and contributing to a collaborative contact center environment.
• Perform general dealer support and department-specific administrative duties.
• Uphold brand values and contribute to long-term customer satisfaction and business growth.

Qualifications:

• High School Diploma or GED required.
• Minimum typing speed of 30 WPM.
• Automotive technical experience.
• Basic computer proficiency and ability to navigate technical resources.
• Automotive enthusiast with a positive, helpful attitude.
• Excellent verbal and written communication skills.
• Ability to pass a drug screen and maintain a clean Motor Vehicle Record (MVR).

Preferred Attributes:

• Familiarity with technical documentation.
• Team-oriented with a proactive approach to problem-solving.
• Demonstrated ability to learn quickly and adapt to new technologies and procedures.
• Professional training or certification in automotive technology or related fields.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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