Warehouse Customer Service Representative Job Listing at Kelly Services in Portland, ME (Job ID US3593202_BH9932179)

Description

Warehouse Customer Service Representative

We are seeking a Warehouse Customer Service Representative who plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to our clients. This position acts as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving issues that may arise. Your goal will be to maintain high customer satisfaction and efficient operations.

Schedule: Monday to Friday, 7:00 am – 3:30 pm

Salary: $22/hr

Key Responsibilities:

• Process day-to-day order entry from multiple customers.
• Handle inbound and outbound paperwork.
• Verify all billing charges for assigned accounts.
• Assist Warehouse Associates with inventory compliance during order fulfillment.
• Utilize the CAPA System and manage customer complaints and quality issues.
• Report food safety and quality problems promptly to the appropriate person.
• Maintain organized and up-to-date records of customer interactions, orders, and related documentation.
• Generate reports on order status, inventory levels, and customer inquiries.
• Provide regular updates to management regarding customer feedback and issues.
• Adhere to health and safety guidelines and regulations in the warehouse environment.
• Promote a safe working environment for all employees.

Additional Duties:

• Efficiently stack and store products in a manner that will not damage them.
• Assist in physical inventories.
• Maintain a neat, clean, and orderly work area, following company housekeeping policies.

Qualifications and Skills:

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and meet deadlines.
• Proficiency in using computer systems and Microsoft Office Suite.
• Knowledge of warehouse operations, inventory management, and logistics is advantageous.
• Experience with Freezer/Cooler environments is desired.

Additional Information:
Candidates who demonstrate strong attention to detail, efficiency, and a commitment to quality assurance in a fast-paced warehouse setting will find this role rewarding. If you meet the qualifications and are ready to take on this challenging and rewarding role, we encourage you to apply.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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