Description
Make a +Difference at Kraton!
At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Business Process Transformation team at our Jacksonville, Florida; Almere, Netherlands or Belpre, Ohio locations.
Key Responsibilities- Overseeing the end-to-end process that may span multiple departments, ensuring its implementation, maintenance, efficiency, and improvement, aligned with stakeholders' needs (Global including Polymers and Pine Chemicals)
- Primary business work processes in-scope are Order to Cash, Lead to Order, and Credit
- Develop and implement work process best practices and process changes across businesses and regions through the Global change management process, which includes process documentation and training when it relates to changes to the process
- Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and delivering quality outcomes as required within the organization
- Mentor/train SME Team, supporting through training and Global sharing of best practices
- Support Global Customer Service and Commercial functions with issue management and resolution, interfacing with Global teams and IT as needed to troubleshoot and identify solution
- Work with various functional leadership teams and stakeholders, including Global Customer Service, Commercial, and Credit, to develop and align on prioritized roadmap of process improvements, Digital Technology Systems, and system enhancements
- Project management (lead/participant) and business liaison for implementation of Global Technology platforms and enhancements through cross-functional teams including IT, Logistics, Customer Service, Commercial, Credit
- Technology platforms include but are not limited to SAP ERP systems, SAP APO, Kinaxis, CRM, SharePoint
- Perform audits on the execution of the processes
- Assure that organizational effectiveness issues and prioritization of resources and improvement opportunities are addressed in a timely and effective manner
- Support timely reporting of key financial information, monitor performance of KPI's
- Actively improve Master Data integrity and support with the Customer master data workflow business process
- Minimum of 7-10 years of experience Supply Chain execution processes (ie. Customer Service)
- Experience in oil and gas, chemicals, aerospace, or manufacturing
- Demonstrated competency in business process improvement skills including process procedure development, value stream mapping, sub process mapping, SIPOC, RACI, root cause analysis and basic data management skills
- Execute effective change management
- Ability to independently scope, estimate, plan, allocate and manage project resources.
- Ability to manage and execute lifecycle and project stage gate processes.
- Team building, written and verbal communication, analytical, and organizational skills
- SAP business process knowledge
- Advanced problem solving skills (LSS or equivalent experience preferred).
- Bachelor's degree in Supply Chain Management, Finance, Engineering or related field.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Kraton's internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.
Kraton is proud to be an Equal Opportunity Employer.
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