Ops Performance Analyst I Job Listing at Lexington Medical Center in West Columbia, SC (Job ID 1363904700)

Description

  ​
Physician Network Support Serv
Full Time
Day Shift
M-F 8/9-4/5

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state's first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer's care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

​

Under the general direction of department leadership, the Operations Performance Analyst supports and leads various projects focused on operational efficiency and performance improvement. This role is responsible for analyzing and interpreting access, throughput, cost efficiency, patient experience, financial and strategic data to provide actionable insights and recommendations to Lexington Health Leadership.

Plays a key role in developing, implementing, and maintaining an analytics program that supports strategic decision-making, performance improvement, and operational goals. This includes creating reports, dashboards, and other data-driven tools to enhance business intelligence. The role also requires proactive and reactive support while demonstrating professionalism and strong customer service. The analyst actively participates in team and project meetings, contributing to innovative solutions that drive efficiency and strategic growth.

Minimum Education: Master's Degree in Health Administration, Business Administration, Process Engineering, Nursing or other clinical or related health services field
Minimum Years of Experience: None.
Substitutable Education & Experience: A Master's Degree can be substituted for a Bachelor's Degree with 2 years of health care experience
Required Certifications/Licensure: None.
Required Training: Advanced proficiency in Microsoft Office Suite;
Strong analytical and problem solving skills;
Excellent communication and presentation skills;
Proficiency in data visualization, workflows, and reporting tools;
Experience with process improvement and operational efficiency initiatives;
Ability to collaborate across departments and drive strategic initiatives.

•  

• 1. Data Analytics:                                                
  i. Analyze complex datasets to extract insights and assess operational performance.        
  ii. Gather, interpret, and synthesize data to develop meaningful conclusions and support     business recommendations.                                    
  iii. Conduct ad hoc research, financial modeling, and analytics to guide decision-    making.                                                
  iv. Perform benchmarking analysis and financial reviews to identify opportunities     for     improved performance.                                        
  v. Collaborate across departments to evaluate user experience and operational efficiency     from a data-driven perspective.                                
  vi. Prepare statistical and analytical reports for leadership.                    
  vii. Partner with senior leadership to design and develop reporting tools that enhance decision-making.                                            
  viii. Identify and recommend process improvements, cost-saving opportunities, and     productivity enhancements.                                    
  ix. Ensure the integrity and accuracy of clinical, financial, and quality data in collaboration with project leaders.
  x. Serve as a data steward, ensuring compliance with data governance best practices.

  2.  Project Leadership:                                                 
  i. Lead and coordinate project teams, ensuring alignment with organizational strategic objectives.
  ii. Facilitate working sessions with stakeholders to gather project requirements and support execution.    
  iii. Develop project-related materials, including project plans, implementation plans, communication strategies, and financial models.
  iv. Provide data-driven recommendations using sound judgment, research, and key stakeholder input.                                
  v. Apply various project methodologies, including workflow assessments, best practice evaluations, operational efficiency improvements, and performance reporting.
  vi. Ensure timely and accurate execution of project deliverables, meeting established goals and deadlines.                                         
  vii. May support approximately 10 to 35 departments or practice locations.

•  

• 3.Strategic Alignment:                                                 
  i. Contribute to short-term, medium-term, and long-term planning efforts.                
  ii. Utilize industry knowledge, business processes, and operational best practices to recommend solutions that support business objectives.    
  iii. Work closely with leadership to develop strategic initiatives and project plans.            
  iv. Assist departments in implementing recommendations that enhance economic and operational value.                                            
  v. Drive operational improvements through standardization, simplification, and process optimization.                                                
  vi. Stay informed of industry trends, challenges, and opportunities, anticipating their impact on operational needs.                                    
  vii. Identify potential bottlenecks, escalate issues when necessary, and maintain a balance between business priorities and technical constraints to drive successful outcomes.                                                
  viii. Participate in service line, leadership, and steering committee meetings as     needed.

  4. Communication and Presentations:                                    
  i. Develop and present reports, proposals, and other deliverables in a clear, concise, and actionable format.
  ii. Summarize complex data and findings into meaningful insights for senior leadership and key stakeholders.         
  iii. Identify risks and opportunities, providing well-supported solutions and recommendations. 

  5. Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits 
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one.  LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary 
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.