Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Analyst, Franchise Management Associate Analyst, Franchise Management (Rosetta/First Employment contract)This role is open for First Employment/Rosetta candidates
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.
OVERVIEW
Responsible for driving process improvements/enhancements around franchise life cycle management (eg, data analytics, registration, onboarding, ongoing support/maintenance, licensing, contracts, etc) to support positive customer experience and business growth within the Europe Region.
RESPONSIBILITIES
• Performs assignments that support on-boarding customers, registration, and responds to ad-hoc customer requests
• Responsible for customer administration, such as tracking projects and generating administrative reports
• May assist in customer training and education initiatives by preparing communications and materials, etc.
• Interacts with corporate and business units (e.g., Legal, AML, Customer Risk, etc.) and customer delivery team to provide support to customers
• Ensures data quality for billing processes
Support the team with the communication strategy:
• Help create and centralize quarterly reports with Power BI/Tableau, running and creating functions, pivot tables, and charts
• Data analysis for different Franchise dashboards
• Help develop communication materials: One pager, FAQs, presentations, reports, newsletters
• Extracting insights from data and analyzing business processes
ALL ABOUT YOU
• Curiosity, willingness to learn, team player, proactiveness.
• Power BI, Tableau
• Good level of Microsoft Excel and Power point skills
• Fluent in English, any other language is a plus
• Must be eligible for Rosetta position (under 24 years old)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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