Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Digital Learning Program Manager Who is Mastercard?Mastercard is a global technology leader in payments, connecting individuals and businesses to priceless possibilities. Our innovative products, services, and data-driven insights power payments worldwide. We believe our success is built on the talent, integrity, and mindset of our people. By fostering an inclusive, world-class culture, we offer unique opportunities to make a meaningful impact on our communities and the world. Join us and start something priceless.
About Mastercard Academy
For over 30 years, Mastercard Academy has empowered customers and partners to thrive in the fast-evolving payments landscape. Our mission is to help clients unlock the full potential of Mastercard solutions and stay ahead of industry trends.
Academy Essentials is our flagship online learning platform, offering instant access to expert-led training on Mastercard standards, products, processes, and tools. With structured learning pathways, certification programs, live events, and on-demand resources, Academy Essentials keeps our customers informed, compliant, and future-ready.
The Role
As the Digital Learning Program Manager in the Mastercard Academy Core team, you will be
responsible for the end-to-end development and ongoing management of impactful learning
content/solutions on the Mastercard Network, products and services, transforming ideas and
needs into engaging, business-aligned learning solutions that elevate knowledge across our
global customer base.
Your primary responsibility will be to conceptualize, scope, and design online learning
solutions, collaborating closely with subject matter experts and development teams
across the business. You will guide the design process from initial idea through to final review and sign-off. While development and technical build of the content will be executed by internal or external resources, you will oversee production quality, guide reviews, and maintain the highest standards of learning excellence.
Your expertise in the development of digital learning programs will ensure our programs are not only instructionally sound but also creative, interactive, and aligned with strategic objectives.
Key Responsibilities:
- Program manage the creation of new digital learning resources
- Manage the full lifecycle of content creation, from concept to launch, with a focus on design
rather than hands-on development
- Collaborate with colleagues and subject matter experts globally to capture and translate
knowledge into effective learning experiences
- Apply the latest learning theories and creative approaches to maximize engagement
- Gather and act on stakeholder feedback to continuously improve learning assets
- Ensure content is refreshed and updated regularly
About You:
- Minimum 5 years' experience in digital learning program management with a strong background in learning experience and instructional design
- Deep understanding of learning theory, instructional design principles, and training best
practices
- Ability to translate complex technical information into engaging, accessible content
- Excellent organizational and stakeholder management skills
- Creative, innovative, and entrepreneurial mindset
- Experience with Learning Management Systems, authoring tools (Articulate Storyline/Rise,
Adobe Creative Suite) and familiarity with AI/media technologies (e.g., Synthesia) is helpful, but
hands-on development is not the primary focus of this role
- Up-to-date knowledge of digital/blended learning trends
- Fluent in English (written and spoken)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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