Director, Global Talent Acquisition - A&CS and Customer Success Job Listing at Mastercard in Arlington, VA (Job ID R-252172-Arlington, United States of America, 22203)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Global Talent Acquisition - A&CS and Customer Success Overview:
We are seeking a dynamic and strategic Director of Talent Acquisition to serve as the Global Lead for hiring across Advisors & Consulting Services (A&CS) and Customer Success organizations. This individual will play a critical role in shaping and executing a long-term talent acquisition strategy that supports Mastercard's rapidly growing Services business.
This role offers the opportunity to make a significant impact by driving global hiring efforts for two of the strategic and fast-growing functions within Services at Mastercard. The ideal candidate will bring strong project and program management skills, exceptional business partnering skills, a passion for people development, and a global mindset.
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About the Teams:
Advisors & Consulting Services (A&CS) is a key differentiator for Mastercard. Our A&CS team is rooted in efficiently delivering impactful projects and platforms for our clients, which differentiates our business and creates a force multiplier for Mastercard as a whole.
Customer Success is a strategic priority for the Services business, focused on ensuring our clients realize maximum value from Mastercard's solutions. This growing team plays a pivotal role in driving customer satisfaction, retention, and long-term growth.
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Role Responsibilities:
• Lead Talent Acquisition for A&CS and Customer Success, ensuring alignment with Services business strategy and priorities.
• Maintain view of TA efforts globally, driving a One TA team approach across regions, to deliver for the business.
• Serve as the global program manager for A&CS TEAM hiring. Own the consulting TEAM hiring roadmap, manage and support stakeholders, coach in-region A&CS leads to ensure global consistency, operational efficiency and optimized ways of working.
• Prepare TEAM update meetings utilizing multiple reports, data, and dashboards; develop and host presentations that highlight performance, obstacles, opportunities and successes.
• Manage roadblocks and challenges globally, partner with senior business and TA leaders to problem-solve and remediate.
• Partner with recruitment marketing and Talent Discovery (sourcing) teams to build and execute a compelling recruitment brand strategy.
• Act as a coach and leader to internal recruiters and hiring managers, fostering a high-performance, values-driven culture.
• Collaborate with regional recruiting teams to ensure consistent execution of the global talent acquisition strategy.
• Personally manage select high-priority requisitions while balancing strategic and leadership responsibilities.
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All About You:
• Demonstrated success in corporate and/or consulting recruitment, with global hiring experience.
• Experienced in managing complex projects and programs with strong analytical, organizational and project management skills
• Agile working style
• Solution-oriented, adept in identifying and assessing opportunities for continuous improvement
• Strong stakeholder management; effectively partners across the organization on upstream and downstream change impacts
• Effective collaboration across a matrixed organization—partnering with cross-functional teams across locations and time zones
• Strong ability to advise and influence stakeholders at all levels without formal authority, and with a consultative and data-informed approach
• Proven experience managing and developing high-performing teams.
• Strong communication, organizational, presentation, and analytical skills.
• Deep understanding of modern recruiting methodologies, systems, and tools.
• Passion for customer service, talent development, and building inclusive, high-impact teams.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving environment. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

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