Director, Operational Risk and Controls Job Listing at Mastercard in Toronto, ON (Job ID R-271953)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Operational Risk and Controls Overview
The Mastercard Risk team is looking for a Director of Operational Risk and Controls to support the execution of our Operational Risk strategy, framework and program. This is a key role within the Risk Organization's Operational Risk and Controls team reporting to the SVP, Operational Risk and Controls. The ideal candidate will have extensive experience driving operational risk assessments, management reporting and metrics development and leading or building a second line of defense third party risk oversight program successfully within large organizations.

Role
The Director of Operational Risk and Controls is responsible for executing against the strategic direction, application and optimization of the organization's operational risk and control framework on a global scale. This role is part of the Mastercard Risk Organization and partners with key stakeholders across the organization in a second line of defense role to ensure they identify, assess, and effectively manage and mitigate operational risk associated with internal processes, third parties and key business services all of which are foundational to Mastercard's ability to deliver on its strategic goals, corporate objectives and core values.

Key activities / role:
• Deliver on Operational Risk & Controls project plan milestones and initiatives to enhance and further embed the Operational Risk & Controls Program (ORC) within the organization
• Lead and manage cohesive, comprehensive and centralized ORC reporting for senior management and relevant committee updates. Establish procedures, reporting, metrics & dashboards for Operational Risk & Controls read outs.
• Establish and lead an effective second line of defense third party risk oversight program within the Operational Risk & Controls function. Collaborate with Sourcing and other key functions to evaluate and provide insights to further enhance third party risk management practices and third party risk assessments. Evaluate regulatory requirements and leverage insights from risk assessments for remediation.
• Drive efforts with business owners to establish operational risk metrics including Key Control Indicators (KCIs), Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) as applicable
• Work with business owners to ensure proper monitoring and assessment of operational risk metrics and establish tracking, monitoring and reporting on metrics and breaches
• Develop Operational Risk KRI's, analytics and data insights. Leverage overall operational risk analysis to provide enterprise wide view of the control environment and risk areas.
• Lead workshops and working groups on Operational Risk and Control initiatives as needed
• Develop and deliver operational risk management training for your areas of focus
• Stay current on operational risk & third-party risk management practices and risk events
• Drive continuous enhancements across the program including process improvements, simplification projects, efficiencies, automation in execution, & use of AI where possible
• Foster a risk-aware business culture by delivering risk education and awareness
• Encourage a proactive approach to operational risk identification and management
• Engage with key stakeholders at all levels to ensure alignment and collaboration on operational risk initiatives and third-party risk management

All About You
• 10+ years of relevant operational risk and third party risk expertise
• Bachelor's Degree in finance, risk management, business, or a related field
• Professional Certifications preferred (e.g. CPA, Risk Management)
• Extensive Operational Risk and Internal Control expertise in a large organization
• Payments and Financial Services knowledge and understanding desired
• Expertise in Third Party Risk required with proven success implementing or leading a third party risk oversight program
• Effectively aggregate and communicate operational risks, mitigations and metrics impacts
• Experience in identifying, assessing, managing and reporting risk, across different risk types
• Demonstrated ability to work collaboratively across departments as a trusted risk professional
• Led efforts to identify, assess, and prioritize operational risk metrics and reporting
• Extensive knowledge and experience with operational risk assessments and frameworks
• Knowledge of GRC and Dashboarding tools (Open Pages, Power BI etc.) Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $138,000 - $221,000 CAD

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