Director, Product Operations and Enablement Job Listing at Mastercard in O'Fallon, MO (Job ID R-257916)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Operations and Enablement About the Role -
The Product Excellence team is seeking a strategic enabler and communicator to serve as Director, Product Operations and Enablement. This role blends enablement, training, editorial expertise, stakeholder engagement, and product-focused communications to support strategic initiatives and amplify their impact across the organization. The position will lead efforts in educating and enabling teams, crafting and delivering targeted communications, managing digital channels, and supporting community-building initiatives that align with product strategy and organizational priorities.

All About the Program You Support
Product excellence at Mastercard is a strategic enabler of innovation and growth — delivering high-performing product experts and program teams enabling differentiated scalable products that customers love and value
We will achieve our vision by enabling product and program teams to deliver solutions at scale, embedding best-in-practice tooling, frameworks, controls, and insights across the product lifecycle.

About the Role:

Enablement Strategy & Execution (Primary Focus)
- Lead enablement efforts for strategic product initiatives, including standing up product councils and coaching on future studio pathways.
- Facilitate training sessions and workshops to educate teams on standards, requirements, and best practices in product development.
- Act as a generalist utility player who can quickly learn and train others across diverse product topics - as we evolve product development practices in future releases.
- Partner with product leaders to drive adoption and understanding of new frameworks, tools, and processes.
- Lead conversations with executives to align on enablement goals and influence strategic direction.

Product Communications Strategy & Execution
- Own and evolve communication channels, including newsletters, SharePoint site, targeted Outlook emails, and personalized stakeholder messaging.
- Develop and execute editorial strategies that support product initiatives and leadership priorities.
- Collaborate with product leaders to craft compelling narratives and updates.
- Manage content calendars, write and edit communications, and ensure consistency in tone, voice, and messaging.
- Use data and feedback to optimize communication effectiveness and reach.

Business Support & Guild Engagement
- Support business operations through documentation, and process alignment.
- Own and manage key operational tools including the team Scorecard, risk assessments, and QBR reports to ensure visibility, alignment, and accountability across initiatives
- Assist with guild-led initiatives such as community events, learning programs, and cross-functional collaboration.
- Promote engagement opportunities and amplify member contributions.
- Help design and facilitate forums, workshops, and storytelling sessions that strengthen product culture.

All About You:
- Proven experience in enablement, training, strategic communications, or stakeholder engagement.
- Strong understanding of product development principles and organizational dynamics.
- Exceptional writing, editing, and storytelling skills tailored to diverse audiences.
- Experience managing digital communication channels and tools (e.g., SharePoint, Outlook, email automation platforms).
- Ability to translate complex product concepts into clear, engaging content.
- Collaborative mindset with strong project management and organizational skills.
- Executive presence with the ability to present, facilitate, and lead conversations with senior stakeholders.
- Demonstrated success in building community engagement and cross-functional alignment.
- Comfort working in fast-paced, matrixed environments with multiple stakeholders.
- Bachelor's degree in Communications, Marketing, Product Management, or a related field. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri: $148,000 - $237,000 USD

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