Director, Products and Solutions Job Listing at Mastercard in Kuala Lumpur, Federal Territory of Kuala Lum (Job ID R-254312)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Products and Solutions Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Mastercard is seeking a strategic, results-driven leader to join our Customer Solutions Center (CSC) as Director, Products and Solutions (Acceptance). This role is central to driving Mastercard's Acceptance and Transit Solutions strategy across Southeast Asia (SEA), with a sharp focus on expanding acceptance infrastructure, growing revenue, and enhancing customer payment experiences.
We are looking for a passionate and experienced professional with deep expertise in digital payments and merchant acceptance, and a proven track record of commercial success and strategic execution.

This role will be reporting to the Vice President of Products and Solutions (Acceptance). You will drive Mastercard's capabilities and execute market strategies by collaborating with key strategic partners such as Acquirers, Payment Facilitators, Transit Operators, Auto Fare Collection (AFC) vendors, and local regulators etc. Your focus will be on driving profitable revenue growth and uncovering opportunities to expand Mastercard's Acceptance solutions and services in the region.

Key Responsibilities
• Lead the Development and Expansion of Mastercard's Acceptance and Transit Solutions in Southeast Asia
Drive the growth and adoption of Mastercard's Acceptance and Transit product portfolio across Southeast Asia markets, with a focus on innovative payment technologies such as cross-border QR, contactless payments, and open payment systems for transit. Take ownership of strategic initiatives that enhance Mastercard's market presence and accelerate customer adoption.

• Drive Acceptance Performance and Strategic Initiatives
Oversee key acceptance performance indicators (KPIs) and lead strategic projects aimed at optimizing payment acceptance solutions in the region. Develop actionable insights and recommendations based on market trends, customer needs, and competitive dynamics to ensure Mastercard maintains a leadership position in digital payments and transit acceptance.

• Collaborate with Regional Strategic Pricing and Interchange Teams
Partner closely with the Regional Strategic Pricing and Interchange team to ensure acceptance pricing strategies in Southeast Asia are aligned with market conditions and competitive benchmarks. Contribute to pricing discussions and frameworks that support sustainable business growth while delivering value to customers and partners.

• Facilitate Market Enablement and Support Sales Teams
Act as the primary point of contact between the country teams and Mastercard's product and solution team. Drive market enablement activities by providing the country teams with the necessary tools, training, and product knowledge to effectively position Mastercard's acceptance and transit solutions. Establish and maintain a robust feedback loop to ensure market insights and customer feedback are incorporated into product development and enhancement.

• Manage and Nurture Relationships with Key Acquirers and Merchants
Build and maintain strong, collaborative relationships with key acquirers, payment facilitators, and strategic merchants in the Southeast Asian region. Understand their business challenges and priorities, proactively identify opportunities for Mastercard's solutions to add value, and ensure a seamless customer experience that drives revenue growth and long-term partnerships.

• Proactively Engage with Customers to Drive Success
Regularly engage with customers to understand their evolving needs, address challenges, and ensure they maximize the benefits of Mastercard's products and solutions. Deliver exceptional customer support and consultative guidance to strengthen Mastercard's reputation as a trusted partner in the acceptance and transit ecosystem.

• Collaborate with Regulators, Transit Authorities, and Government Entities
Work closely with country-level regulators, transit authorities, public transit operators, and key government service providers to ensure Mastercard's acceptance and transit solutions comply with regulatory requirements and support government initiatives. Advocate for Mastercard's solutions in public forums and contribute to the development of industry standards and frameworks that promote seamless digital payments and transit services.

Minimum Qualifications
• Bachelor's degree in Business Administration, Finance, Economics, Accounting or a related field.
• At least 15 years of experience in the payments industry, with a strong background working with international card schemes.
• Excellent interpersonal and communication skills, both verbal and written, in English, Bahasa Malaysia, and preferably additional regional languages.
• Advanced computer literacy, including proficiency in Microsoft Word, Excel, PowerPoint, and PowerBI.
• Proven ability in prospecting, solution selling, closing deals, and delivering compelling presentations with a high level of professionalism
• Proven ability to set and achieve revenue goals, driving business growth through strategic planning and execution.
• Demonstrated competencies in teamwork, creative problem-solving, flexibility, and a strong results-driven mindset.
• Strong interpersonal and negotiation skills, capable of building and maintaining effective business relationships.
• Energetic, adaptable, and able to work independently with excellent organizational and time-management skills.
• Exceptional attention to detail and accuracy in all aspects of work.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website