Manager, Account Management Job Listing at Mastercard in Warsaw, Masovian Voivodeship (Job ID R-237585)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management All existing Acquirers/ Issuers referring to acceptance problem. Cooperation with internal teams: COS/ CIS to solve the customers claims;
- During PayPass festivals; prepare study report, acceptance support;
- Follow up all signed contracts with Acquirers/ Merchants referring to: MMRP, Money Send;
- Follow up and support for new instant Rewards process through MCBS, cooperation with Acquirers/ Merchants;
- Control and follow up Bill Issuer project in CP & CNP; prepare analyses from Merchant Data Base;
- MPOS strategy;
- acceptance strategy, referring to acceptance report;
- e-commerce strategy;

He/she should be fluent in retail business specific, has strong communication and influential skills, be ready to take new challenges and work in a team.

Key Accountabilities

• Develop strong relationships between MasterCard and the customer: Acquirers /Merchants and Third Parties.
• Implement customer reporting system and manage complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customised solutions.
• Support and participate in creating long term strategy for: MPOS, e-commerce, core acceptance.
• Develop strong internal relationships within MasterCard to enable the member to achieve their business goals and differentiate MasterCard from the competitors.
• Develop strong relationship with departments outside Poland, e.g.: CIS, COS and other units.
• In partnership with Management, contribute to developing business plans and take responsibility for implementation.

Qualifications and Experience
• Demonstrate multi-disciplinary knowledge, i.e. finance, acquiring, cooperation with merchants and emerging technologies.
• Industry knowledge and networking.
• Have an entrepreneurial approach and vision.
• Analytical thinking and strong math background
• Outstanding communication skills from a written.
• Masters' Degree or minimum BA.

Skills and Competencies
• Strong achiever and goal oriented personality.
• Must demonstrate strong personal skills and well organize.
• Must have analytical skills.
• Fluent English.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website