Manager, Account Management Job Listing at Mastercard in Miami, FL (Job ID R-245787-Miami, United States of America, 33131-4945)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management Job Description Summary

Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation

The Community Institutions sales and account management team focuses on the delivery of turnkey payment solutions and consulting support, while leveraging Mastercard's strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard's Community Institutions issuers. This includes optimizing existing volume and growing net new volume through selling Value-Added Services to Mastercard issuing customers. Our team focuses on differentiating through customer advocacy, solution-driven product expertise, and partnership orientation. This includes growing existing business and driving new growth opportunities by selling value added services.

The Role: This Manager role with the Community Institutions team will be responsible for:

• Influence strategy evolution and support driving net-new Mastercard customer growth

• Strong relationship management: Establish and develop deep rapport with prospects and customers across multiple levels of management.

• Building and managing a portfolio of Mastercard Principal issuers (banks and credit unions) with the objective to help the financial institutions to compete and grow their business by providing solutions that (i) deepen and expand cardholder relationships, (ii) optimize portfolio performance, and (iii) innovate to deliver more targeted and flexible digital solutions.

• Think bold and innovative working with partners to win business leveraging the best of our combined assets.

• Work collaboratively with cross-functional partners as one Mastercard team, to develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value to our customers.

• Enable our Mastercard issuers to deliver more value to its cardholders, customers, and members.

• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.

• Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1, 1:few, or via 1:many webinar depending on customer size.

• Manage prospect pipeline, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization.

• Strong understanding of Customer Needs: Work closely with prospects/customers to understand their business objectives, pain points, and goals, and develop tailored account plans to address them using Mastercard's products and solutions. All About You:

• Business experience with related sales and management experience in the payments industry

• Proven track record of planning, managing and closing complex, competitive sales and contract negotiations

• Excellent strategic thinking, communication and analysis skills and a proven track record of creating solutions that increase revenue

• Ability to manage and grow internal and external cross functional relationships and partnerships

• Ability to develop comprehensive growth strategies with varying complexity of contract negotiations, while establishing and maintaining relationships up and down throughout the organization. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Atlanta, Georgia: $121,000 - $194,000 USD Miami, Florida: $121,000 - $194,000 USD New York City, New York: $145,000 - $233,000 USD O'Fallon, Missouri: $121,000 - $194,000 USD Purchase, New York: $139,000 - $223,000 USD

 Apply on company website