Manager, Authentication Market Product Management Job Listing at Mastercard in Madrid, Community of Madrid (Job ID R-249858)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Authentication Market Product Management Overview:

Mastercard Digital Platforms is part of Mastercard Core Products and provides a set of innovative digital payment all use cases (pay with card on file, pay as a guest, pay with card in wallet) and the authentication solutions. Mastercard enables issuers, acceptance and digital partners to offer their customers a consistent and secure checkout experience across devices, browsers, and merchants starting from advanced authentication. Mastercard solutions provide a seamless user experience in few clicks, protected by network tokenisation and authentication standards, maximising online checkout convenience and security.

Organisation:

The Authentication Market Product team is responsible for managing the market deployment of cardholder identity verification and authentication products including Mastercard Identity Check, Mastercard Passkeys and Mastercard Token Authentication Framework. Reporting into one of the Directors for authentication in the Western European division, the Manager for Authentication Market Product Management will support our authentication deployment efforts and support Go-to-Market activities on authentication in Spain and Portugal. The Manager will also support customer conversations across all authentication solutions with a sharp focus to drive scale, usage and optimisation of the services, whilst growing associated product revenues.

Role:

• Works closely with regional product owners to capture market insights to feed regional authentication product strategy across Identity Check programme, passkeys and Token Authentication Framework (“TAF”) in partnership with Customer Solution Centres (“CSCs”) aligning with market needs.
• Drives all customer support activities on Identity Check programme, including optimization and growth initiatives; develops scalable customer engagement approach and customer deliverables to support growth and optimization initiatives; captures customer and CSC feedback to consistently enhance customer engagements.
• Lead deployment of passkeys for Click to Pay and Secure Card on File at market level, leading go-to-market efforts at local level in coordination with CSCs and regional product manager; build and manage local pipeline of passkeys to accelerate pilots and transition to full commercialisation stage; support local customers (issuers, PSPs, merchants, acquirers) on Mastercard Passkeys and TAF; deliver product workshops to customers.
• Works with CSCs to provide market-level/customer-level support on digital and authentication platforms and products.
• Demonstrates thought leadership through profound product and industry expertise representing Mastercard at relevant industry events.

All about you:

• Extensive customer facing experience: able to build trust and relationships with customers, manage customer expectations
• Effective communication: excellent in communicating complex ideas clearly and concisely through presentations, reports, and client interactions, ensuring clients fully understand the proposed solutions; outstanding presentation, written and verbal communication skills.
• Strong knowledge of the payment industry and the competitive landscape.
• Deep technical understanding of the payments environment and the authentication flows, able to comprehend how the different entities are interconnected, how Mastercard's solutions work for each entity
• Deep understanding of the European regulatory framework (PSD2, PSD3/PSR), and its impact on authentication solutions
• Profound industry expertise (focused on EMV 3DS, FIDO and biometric authentication, and digital payments including Tokenisation and Click to Pay), upcoming technologies, and authentication and fraud trends.
• Capable of investigating issues reported by our customers and explaining how to resolve them.
• Negotiation and conflict resolution: proven skills in handling difficult conversations and finding mutually beneficial solutions to meet both customer goals and regional product goals
• Ability to form trusted relationships at various seniority levels. Existing personal network of key decision makers in the industry preferred.
• Strong networker with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenue.
• High level of curiosity, driving professional learning, bold thinking, and generation of innovative ideas.
• Minimum 5 years of experience in similar function / role
• Language skills: fluent in English and Spanish (preferably also Portuguese).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website