Manager, Operational Risk & Controls Job Listing at Mastercard in Bogotá, Bogota (Job ID R-272709)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Operational Risk & Controls Overview:

The Mastercard Risk team is looking for a Manager of Operational Risk and Controls to support the execution of our Operational Risk Management strategy, framework and program. This is a key role within the Risk Organization's Operational Risk and Controls (ORC) team reporting to the SVP, Operational Risk and Controls, who is in Purchase, NY. The ideal candidate should have operational risk expertise, have successfully managed second line of defense operational risk processes and have prepared operational risk reporting for executives, risk committees and management within a large organization. This role is a pivotal part of the second line Mastercard Risk Operational Risk and Controls team.

Role:

The Manager of Operational Risk and Controls (ORC) is responsible for leading, managing, driving, executing and documenting specific areas of the operational risk and control program including but not limited to:
• Manage and oversee the Operational Risk and Controls annual operating plan. Work with all ORC team members to ensure items are on track and operate in line with annual plan timelines
• Work closely with the SVP, ORC. Attend team meetings and operational risk meetings. Ensure action items and next steps are captured and completed. Prepare minutes and slides for meetings where needed.
• Prepare executive level presentations, updates for senior management and centralized and cohesive ORC reports
• Drive the annual ORC policy, standards, templates and tool update process. Ensure all documents are reviewed and updated as needed. Ensure socialization plan is kept current and consistent for ORC document reviews.
• Support the adoption of the Operational Risk and Controls Framework and participate in risk and control identification initiatives in select areas of focus. Support business owners in RCSA process where needed.
• Oversee all ORC Hub site updates and manage ongoing maintenance of the site ensuring all info is current
• Manage the ORC technology strategy and ensure the annual development plan is updated and aligns with ORC program advancement. Keep SVP, ORC apprised of ongoing development progress
• Manage the Process Framework and Inventory. Work with business owners to enhance and expand the inventory
• Support annual objectives development process for the ORC Team
• Lead and drive the preparation of ORC materials for the annual Strategy Session
• Develop and manage cohesive and centralized reporting and dashboards for the ORC program. Prepare regular ORC reporting, metrics and dashboards for timely updates to management and key stakeholders on results
• Manage the annual ORC Risk Taxonomy review process engaging with ORC and ERM team members
• Understand and support the advancement of the Operational Risk & Control Framework
• Stay current on risk management practices and external operational risk events
• Track and manage training throughout the year. Maintain all training documentation
- Engage with local 1LoD risk and operations teams on ORC policy, program and practice adoption
• Develop and deliver new training to support advancement of the ORC program
• Support audit readiness efforts and regulatory responses where needed. Perform quality assurance checks over select areas of focus.

All About You:

• Bachelor's degree in finance, business, risk management or a related field
• Risk Certifications a plus but not required
• 5-7 years of relevant operational risk management experience in financial services in a large organization
• Self-motivated and able to work independently
• Excellent collaboration skills. Ability to work across multiple geographies and different teams
• Highly organized and able to proactively manage time and prioritize assignments to meet target dates and deadlines, while delivering thorough, accurate and quality work
• Knowledge of GRC and Dashboarding tools is desired (e.g. Archer, Open Pages, Power BI)
• Working experience on operational risk programs, RCSAs and Issue management programs
• Strong experience building and managing executive level reporting, metrics and dashboards
• Excellent problem-solving and analytical skills. Familiarity with data driven risk reporting
• Strong interpersonal communication and presentation skills are necessary
• Ability to recognize when to escalate and when to exercise independent judgement
• Strong written, verbal communication and listening skills
• Familiarity with risk frameworks (e.g. COSO, ISO, and Local Regulations)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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