Manager, Product Management Job Listing at Mastercard in London, England (Job ID R-260039)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Overview:

Our Interchange Solutions team within the Commercial New Payment Flows (CNPF) organization is seeking a Manager, Product Management to own, manage, and develop key solutions that enable the speed-to-market and scalability of our B2B Interchange Programs. This role is critically product focused on technical solutions leveraged by customers to manage interchange and acts as a central link between CNPF and multiple teams involved in the interchange management solutions across Mastercard.

The ideal candidate has experience in Product Management, background in technical Product Ownership and/or Analysis, a strong understanding of Interchange, and general knowledge of B2B corporate/commercial payments. This person must be a proactive problem-solver and an effective communicator who can translate technical complexity into clear stakeholder guidance and educational materials. We are pursuing a highly motivated individual with a strong achievement orientation, intellectual curiosity, and an end-to-end product mindset.

Role:

General Product Responsibilities & End-to-End View:
Act as the product specialist being the connector across Product, Engineering and other teams involved in the interchange management solutions, driving use cases and functionality for Commercial customers.

Ensure a well-rounded, end-to-end understanding of interchange management solutions from a technical perspective, including solutions' implementation for customers.

Drive solution roadmap via proactively seeking user feedback and finding the most optimal ways to implement changes with the available resources, and/or shaping compelling reasoning for additional resource allocation.

Leveraging cross functional collaboration skills, ensure a globally cohesive customer onboarding and support model.

Ensure relevant items and roadmaps are kept on track to support the growth of the B2B Interchange Programs.

Demonstrate strong ownership and a sense of urgency when confirmed ownership for a feature, fix, or initiative.

Become an expert in wholesale travel payment solutions, B2B payments and Virtual Cards to provide consulting to customers, external partners, and internal stakeholders.

Domain Expertise & Education:

Become a deep expert in the core interchange management solutions' functionality (including their Core aspect) as well as the enhanced features for Commercial customers.

Cover a 360 view of the solutions, from an idea to requirements, testing, sales and customer implementations.

Own the internal and external education on the technical and product intricacies of these solutions, translating functionality into cohesive materials.

Strategic & Proactive Planning:

Be proactive in clarifying areas of uncertainty and spotting technical or process gaps to advise on the roadmap, potential fixes, and required coordination.

Assess and drive the product enhancement roadmap based on a customer lens perspective and alignment with internal stakeholder needs.

Develop business cases and financial projections related to the solutions.

Cross-Functional Collaboration:

Utilize project management excellence skills with cross-functional teams (Core, Billing, Franchise, etc.) for the introduction of new products and solutions and life cycle management of existing products and programs.

Support Mastercard high-profile/priority partners during requirements, implementation, and operational phases with expertise and technical support. Take ownership of program queries and report and respond in a timely manner.

Location
Preferred location: UK
Other locations in Europe could be considered.


All About You

Demonstrated Product Mindset with experience navigating complex products that sit between engineering, technical, and business stakeholders. Background should reflect a product orientation over a purely technical/engineering one.

Highly preferred deep understanding of the Mastercard core network or general payment network/key processes such as authorization, clearing and settlement.

Ability to go very granular on further understanding how our interchange technology works today and can be enhanced in the future.

Strong analytical skills and the ability to proactively identify issues (technical/process gaps) before they develop into problems.

Excellent ability to coordinate, communicate, and translate complex technical product information for both technical and non-technical audiences.

Self-motivated and energetic with some experience operating within a cross-functional team environment, including acquirers, issuers, and customers.

Experience with agile prioritization techniques such as WSJF, MoSCoW.

Advanced xls and ppt skills and being/becoming proficient with Mastercard Information tools such as Enterprise Reporting, MyMPA, and Power BI.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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