Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Specialist Sales, Acceptance & Merchant Solutions, South East Asia OverviewMastercard is seeking a strategic, commercially driven professional to join our Customer Solutions Center (CSC) team as Manager, Sales Specialist, Acceptance and Merchant Solutions. in Indonesia. This role is key to accelerating Mastercard's acceptance and gateway strategy in one of Southeast Asia's most dynamic and fast growing digital commerce markets.
The ideal candidate will have deep expertise in online payments, payment gateways, merchant acquiring and payment facilitation, with a strong track record of commercial deal-making, solution selling, and driving revenue growth.
Reporting to the Director, Products and Solutions (Acceptance), you will work closely with acquirers, payment gateways, payment facilitators, merchants, regulators, and ecosystem partners to scale Mastercard's acceptance, gateway, and digital payment capabilities across Southeast Asia.
Key Responsibilities
1. Lead Gateway Sales and Drive Revenue Growth (Primary Focus)
• Drive Mastercard's gateway (Merchant Cloud) and digital acceptance growth by identifying, prioritizing, and winning commercial opportunities with:
o Payment gateways
o Payment facilitators (PayFacs)
o Acquiring banks
o Large online and omni channel merchants
• Lead the full sales cycle: prospecting, solution positioning, deal negotiation, contracting, and go to-market execution.
• Develop data driven business cases to support gateway partnerships, optimizing for volume growth, conversion, and profitability.
• Collaborate with internal teams (e.g., pricing, legal, product) to deliver commercially sound proposals aligned with Mastercard's strategic objectives.
2. Strengthen Mastercard's Acceptance and Digital Commerce Strategy in Indonesia
• Lead initiatives to expand Mastercard acceptance in key sectors such as e commerce, mobility, food delivery, retail, travel, SMEs, and the emerging digital ecosystem.
• Analyze competitive offerings, customer pain points, and market trends to develop actionable strategies and ensure Mastercard's leadership in Indonesia's acceptance landscape.
3. Engage and Support Country & Regional Sales Teams
• Act as the product and solution subject matter expert for Indonesia, supporting account teams with:
o Product enablement
o Sales tools and training
o Solution positioning
o Pricing and commercial structuring
• Provide field insights to regional product teams to influence product enhancements and localization needs.
4. Build Strong Relationships With Acquirers, Gateways, and Merchants
• Develop and nurture relationships with:
o Major acquiring banks
o Local and regional payment gateways
o PayFacs
o High potential merchants
• Understand their challenges and commercial priorities; proactively identify opportunities for Mastercard's solutions to create value and drive volume.
5. Proactively Engage Customers to Maximize Success
• Conduct regular business reviews with customers to drive performance, solve issues, and unlock new opportunities.
• Ensure Mastercard maintains a reputation as a trusted solution and advisory partner across Indonesia's digital payments ecosystem.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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