Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Principal, Client Partner, Advisors & Consulting Services OverviewServices within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Our Advisors & Consulting Services (A&CS) team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Principal Client Partner in the (A&CS) Strategy & Transformation track is a senior leadership role accountable for driving strategic transformation for a single, high-impact client relationship. This role operates at the intersection of strategy, advisory, and execution, owning the end-to-end transformation agenda for the account.
At the Principal level, you will originate, shape, and deliver complex transformation programs that align with client priorities and A&CS strategic objectives. Acting as a trusted advisor to senior client leadership, you will influence decision-making, accelerate business outcomes, and ensure delivery excellence while achieving defined growth and profitability targets.
Key Responsibilities
Client Impact & Executive Partnership
-Serve as the senior transformation partner for a strategic client, engaging C-suite stakeholders to define and execute the A&CS transformation roadmap.
-Anticipate client needs and proactively deliver insights and solutions that enable measurable business impact.
-Be recognized as a strategic advisor whose perspectives shape client strategy and long-term direction.
Strategic Leadership & Growth
-Own the A&CS transformation agenda for the account, ensuring alignment with client objectives and enterprise priorities.
-Originate and convert strategic opportunities through consultative, insight-led engagement.
-Drive profitable growth by managing account economics, including revenue, margin, and pipeline health.
Delivery Excellence & Transformation Outcomes
-Lead large-scale transformation programs, ensuring disciplined governance, risk management, and value realization.
-Set intellectual direction for engagements, leveraging hypothesis-driven approaches and advanced analytics.
-Partner with delivery teams to ensure seamless execution and high-quality outcomes.
People Leadership & Talent Development
-Coach and develop consulting teams, fostering a culture of inclusion, collaboration, and high performance.
-Actively contribute to talent development and strengthen the A&CS Strategy & Transformation bench.
Thought Leadership & Innovation
-Shape and evolve A&CS methodologies, frameworks, and market-relevant thought leadership.
-Bring global best practices to local client challenges and contribute to the firm's intellectual capital.
Enterprise Leadership
-Model Mastercard's leadership principles and values, acting as a steward of reputation and integrity.
-Demonstrate enterprise mindset beyond immediate account responsibilities.
Qualifications
-12+ years of experience in strategy consulting, business transformation, or advisory roles.
-Proven success leading complex transformation programs and managing senior client relationships.
-Strong commercial acumen with a track record of achieving sales and delivery targets.
-MBA or equivalent postgraduate qualification preferred.
-Expertise in structured problem solving, executive storytelling, and impact-oriented recommendations.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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