Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Delivery Manager OverviewCustomer Delivery Europe is part of the Global Customer Delivery & Care and Europe International Markets organization and plays a critical role ensuring the flawless delivery of Mastercard products and solutions for our customers.
We partner with global and regional business units to provide value through our innovation and expertise; whilst delivering customer solutions flawlessly. We make it happen!
The Product Delivery group in Europe works with the Product teams and all functional groups involved in the Customer Delivery chain to transform Mastercard delivery capabilities into a source of differentiation.
Product Delivery builds repeatable and scalable delivery models for new and complex products, enables efficiency and quality of the Market Delivery Teams, and provide education and training services to our customers.
Role
You will work within the Commercial & New Payment Flows Product Delivery Europe Team and be responsible for driving optimal standards of Delivery for Commercial solutions, making Corporates and Small Businesses payments business stronger with our commercial cards, working capital, and money movement solutions.
The role will support the implementation of Commercial Solutions when piloting new products, ensuring availability of scalable delivery processes for the region, enabling regional Delivery stakeholders (CIS-Customer Implementation Services and Market Delivery) and providing consultative support to internal and external customers.
The successful candidate will:
Be the Product Delivery Subject Matter Expert for select Commercial Solutions, responsible for high quality regional Delivery processes.
Partner with global and regional stakeholders to assess the Delivery readiness of new products and tailor regional processes accordingly.
Support the Delivery of new products with product and process expertise.
Provide active project management support for pilot product introduction or strategic initiatives.
Drive continuous improvement with regular knowledge sharing, process optimisation and active feedback with key stakeholders (Product/Sales/Global Product Enablement)
Actively monitor product pipeline and enable the region to support customer readiness assessments via a robust process that can include ‘Solution Definition' workshops delivered to Customer during pre-implementation stage.
Contribute to educational activities for internal and external customers.
All About You
The ideal candidate will be a proactive ‘self-starter' and
Have a good understanding of commercial payments ecosystem & flows
Be skilled at deep diving into technical documentation and then explaining technical matters succinctly and clearly.
Have project management skills and experience.
Can quickly assess, solve and articulate business and technical challenges.
Have strong stakeholder management & communication skills (oral and written).
Process driven, having the ability to work autonomously in a structured and organized manner, while subject to conflicting priorities.
Is open minded, enthusiastic, and has an optimization mindset.
Additional desirable skills/experience:
Ability to come with creative ideas to improve current processes and products.
Working knowledge of what is required to code to specifications and APIs for customers to complete integration successfully.
Formal project management certification is a plus.
Fluent in English, other languages are an asset.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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