Program Manager, Learning & Development Corporate Functions Job Listing at Mastercard in São Paulo, SP (Job ID R-270721)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Manager, Learning & Development Corporate Functions Program Manager, Corporate Functions Learning and Development (L&D)

Overview
The Program Manager will support the Talent Consultant in delivering a consistent learning service across the Corporate Functions. The role focuses on maximizing the use of enterprise learning programmes and resources, sourcing specialist development where required, and playing a key role in re-setting the learning strategy as the organization transitions to a skills-based development approach.

Role and Responsibilities
Maximizing Use of Enterprise L&D Content
- Partner with the Talent Consultant and functional representatives to support the development of cross-functional learning priorities.
- Update SharePoint learning portals with the latest information on the enterprise offer.
- Measure learning consumption and provide regular reporting to the Corporate Functions Talent Consultant and each function's learning representative.
- Collaborate with functional learning representatives to increase engagement with learning in a measurable way.

Learning Programmes
- When learning needs cannot be fulfilled by existing enterprise resources, help functions access specialist development.
- Provide guidance on working with vendors or specialist technical training institutes.
- Develop training where necessary and when scope allows.
Skills-Based Organization & Innovation
- Contribute to re-shaping how learning is delivered across functions as the organization shifts to a skills-based strategy.
- Identify thematic development patterns and collaborate with the Talent Consultant to address cross-functional development needs.
- Introduce learning agents where appropriate and build/implement agents to enhance the learner experience and accelerate learning delivery.

Process Improvement
- Assess existing Corporate Functions L&D processes and workflows, identifying opportunities for improvement, and producing new processes and self-help guides.
- Implement best practices and innovative solutions to improve efficiency and effectiveness.
Program Planning and Execution
- Develop comprehensive project plans aligned to organizational needs for cross-functional L&D support.
- Coordinate cross-functional teams—including learning designers, delivery specialists, administrators, and subject matter experts—to ensure successful programme execution.
- Monitor and track programme progress, adjusting plans as needed to meet targets.
Stakeholder Management
- Provide updates and ensure alignment with the Corporate Functions Learning Programme Strategy.
- Serve as the primary point of contact for programme-related inquiries from the Talent Consultant.
Risk Management
- Identify risks related to implementing the cross-functions learning support model and develop mitigation strategies to minimize impact.
Quality Assurance
- Ensure all L&D programme deliverables meet required quality standards and specifications.
- Implement continuous improvement processes to strengthen programme performance and outcomes.
Data Analysis and Reporting
- Collect and analyze data to evaluate performance, identify trends, and support decision-making.
- Prepare and present detailed reports on programme status, outcomes, and improvement opportunities.
Benchmarking and External Insights
- Bring external insights and recommendations to strengthen the effectiveness and innovation of L&D initiatives.

Skills and Qualifications
Educational Background
- Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.
Experience
- Proven experience in programme or project management with a track record of delivering complex L&D projects successfully.
- Experience working in cross-functional teams and within a matrixed organization.
Technical Skills
- Proficiency in project management software and L&D tools (e.g., LMS platforms, authoring tools such as Articulate).
- Strong analytical capability with the ability to interpret data and make evidence-based decisions.

Soft Skills
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Strong organizational abilities with the capacity to manage multiple priorities simultaneously.
- Strategic thinker with a problem-solving mindset and strong execution capability.

Personal Attributes
- Self-motivated, proactive, and able to work independently.
- Detail-oriented with a strong commitment to delivering high-quality results.
- Adaptable and resilient, thriving in fast-paced and dynamic environments.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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